My wife's new car kept dying on her & my two year old! Service department tried convincing my wife that it wouldn't hurt to drive the dying, messed up car back home & drive it through the weekend. After all it was still under warranty so if she left the parking lot & the motor blew up it would be covered.
However (Piresa Willis)the lady who sold us my wife's car! went above & beyond to get my wife & daughter home safely.... Thankyou Piresa willis & whoever helped in getting my wife & daughter home safely.
I have never written a review for a dealership but this Toyota dealer is top notch, from front staff to my awesome salesman Terry Terrell and the finance guy Chris, one of a kind! I hope the CS continues after the purchase, I trust that it will! Great experience!!
I started the day wanting to test drive 5 different crossovers to narrow down my search. After 2 other dealerships offered one test drive and tried to sell me their brand, Lily offered ALL of them for me to test, saving me time and effort. She listened to what I was trying to accomplish, and made it happen. SOLD!
I would like to compliment Mr. Judd Hodge (Sales Manager) for his exemplary care and concern. My 84 year old mother purchased a new Camry from Yokem a few weeks ago. She recently experienced a problem with the car. I am from out of state and just happened to be visiting my mother when the problem occurred. I asked her who the salesperson was that she had dealt with. She stated Mr. Hodge sold her the car. It took one phone call to this gentleman and he took immediate action to assist us. I want to add that this took place on a Saturday which is a busy time for dealerships. I have purchased many vehicles through the years and have never experienced this type of "service after the sale!!!" I currently drive a Toyota truck. When the time comes to trade for another one, it will be worth the trip from out of state to deal with Yokem Toyota, Mr. Hodge specifically. Thanks again Judd!!
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