Arn provided excellent customer service throughout the purchase process. He went to extra effort to find the vehicle I wanted at another branch of the dealership and had the vehicle transported from Fairbanks Alaska to Anchorage Alaska at no extra charge.
I had gone into the dealership to look for a new car. My salesperson, Jordan Haluh, was superb! He immediately assisted and effectively displayed a set of vehicles within the ranges I was expecting. With his assistance, the deal process went quickly and smoothly.
Most excellent! The service was perfect, they answered all my questions and helped me make up my mind on exactly what I wanted and the Financial process was very fast. Jerry was very informative and James went over everything perfect.
Sales Representative, Sam Park was excellent! Very professional and a true pleasure to work with.
With respect to financing: if you are using a third party lender, you might need to explicitly ask the Dealer’s financial representative if they are sending in the sales agreement on your behalf to your loan officer. I had assumed that the dealership would transmit the paperwork for me since my loan offer letter contained explicit instructions. Only later did I learn that I needed to send in the paperwork myself. Additionally, Kendall’s finance rep provided me with only a carbon copy which was not readable to my lending institution. This caused a delay that could have been avoided with greater courtesy/communication on behalf of the dealership’s finance rep.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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