Salesman Billy Mason took excellent care to meet my needs
by Patty from DealerRater.com
November 3, 2018
I needed to get a car that I could afford and Billy Mason surpassed any expectations I had. I was presented with a very affordable 2013 Toyota Camry with low miles and excellent condition which I am now the proud owner of. The entire process was quick and professional.
I inquired on a vehicle and received a very prompt response through both phone and e-mail. Unfortunately, the vehicle that I was interested in had been sold earlier that day. They apologized for the inconvenience and even gave me a time frame for the ads to be removed.
I received a follow-up a day or so later to see if there was anything else they could assist with. I have my heart set on a very particular vehicle, so I declined, but the extra effort was appreciated - even more so because they have not continued to reach out after making it clear that I'm out of state and not looking for anything except that particular vehicle make / model and options.
After meeting Jack Jackson at the new car show at Sumter Landing in The Villages, I went to Phillips Toyota to drive a RAV4 and to talk with him about leasing one. Jack explained the safety features of the RAV4 as we took a test drive. He's very knowledgeable about the RAV4 and told me about free maintenance during my lease, roadside assistance and lifetime powertrain warranty. Jack worked out a really great deal which allowed me to drive home the same day in a beautiful new red Toyota RAV4! WOW!
Positive spirits, knowledgeable and very professional. Towards the end of closing the deal on my new car Alison (delivery vehicle) was awesome as well. I was very pleased with the services and my new var. I most definitely will recommend others to your business. Thank you.
Always have a great experience at this dealership... I have leased 3 cars there and just traded in one of them. Mikey Duran made the process an easy going one even while negotiating we chatted so much like we were friends for years. He got us exactly what we asked for and we couldn't be happier with his service. Also, Alison Trujillo, in finance - one word: AMAZING. She has an amazing personality, and being that signing the contract takes its time, she explained every detail and answered all of our questions to the t. So grateful for the amazing staff at this dealer - making the car buying process a breeze.
Great hospitality and service. They take care of every detail. They communicate with you very well and care for your needs. Alison has a great outgoing personality great service! Frances and rose provided great service as well. Very understanding.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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