Mr, Dutch Moore, Is Excellent , Very Knowledgeable , and efficient , Great Customer service. Mr Moore met me with a smile / Hand shake. He was A pleasure to work with. I will return for my next car purchase And will highly recommend to others. Awesome Job! Dutch , Love my beautiful car . Many Thanks . CINDY RN, BSN .
Leo Aleshire made me feel so welcome and like we were old friends or family. Nice, trusting, patient and very knowledgeable. I came in not knowing if I wanted a Camry or a RAV4. He let me test drive 2 of each and offered to let me drive more. Didn???t make me feel rushed. I???m taking my dad to him ASAP to get a new Toyota!! The entire staff was very friendly. Selena Neal was also so nice and helpful. Will definitely go back!
Bought my Avalon there and drove 18 miles for service for four years. Last visit was pitiful. Took car in for bakes, tires and wipers. They put on the wrong wipers requiring a return visit and more money. Then car was vibrating requiring a second return visit. Was told they put on the WRONG weights to balance the new tires. Worse, I called Service Manager and got NO call back. Sent an e-mail and again NO reply. That is no way to treat a customer who spent many thousands of dollars there. Cost me a lot of time and money!!!
Had an awesome experience at Toyota on Nicholasville. I worked with Ron and Jacob specifically, and these two were absolutely great. I had called ahead of time to let them know the vehicle I was interested in seeing, and they were at the door waiting for me when I arrived. They provided me a ton of information on the car and never made me feel pressured to buy, which I really appreciated. When it came time to negotiate price, I voiced my concerns and where I would like to get the on-the-road cost, and I felt they were more than fair in getting me to a number that made me feel comfortable.
Wonderful overall experience! Ron and Jacob were EXCELLENT.
Love this dealership. Bought my car in 2010. Love my Yaris. Recalls are quickly taken care of. I didn't know I had a recall till the Service Rep told me. I had gotten an oil change and was advised at that time. I live in Georgetown, but don't mind the drive when I KNOW my car is cared for properly. All the folks working at this dealership are kind, and enjoy a sense of humor. The service Rep who take care of me on 2/19/18 was especially kind. I even received free girl scout cookies and free cold water.
Toyota on Nicholasville used cars made buying a new/used Toyota Highlander a breeze. They was very helpful with no pressure for us to buy until we was ready. Jacob Smith the salesman and Mark the sales manager did what they could when we was ready to buy to help us seal the Nnn
2nd vehicle we purchased from Lex on Nickville over past 4 years. Response from internet sales team was very quick. Sales negotiation with CJ was very pleasant. I paid more than I had originally planned but good past experience with service made me feel buying from them overshadowed the purchase cost difference.
Tony took the stress out of buying a new car! He's a great guy and worked hard to get a good deal for us. We had not planned to complete a purchase the day we were there, but after seeing an old friend in the parking lot and having him refer us to Tony, we were so pleased that we decided to go home with our new car. We love it and the friendly people at Toyota on Nicholasville!
My husband and I leased a 2017 Highlander from Toyota on Nicholasville. Jessica Barker was very helpful in giving information over the phone several times before we came in. When we arrived on the lot, Rich Burris was waiting for us and he provided excellent service before and after the sale! We drove over an hour and a half to get to this dealership and we were not disappointed! He took his time to answer all our questions and to give us the price we wanted on our trade-in and helped us to get the price we were satisfied with overall. I asked at least a thousand questions and he was very patient and knowledgeable to answer each one. I would highly recommend this dealership and Rich Burris is great to work with! We are very happy with the Highlander and this dealership!
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