George Jones was the most kindest sweetest salesman I have ever meet. He was very patient with us he took time to get us history on each car we had interest it was a surprise car for our son and George helped us make that surprise a wonderful day ! Thanks again George
Excellent service department in this area. can not beat the managemenr staff both in the office and on the shop floor (advisors).Have been using this dealership for several years and will continue to do so.I would recommend this dealership to anyone that has a need for excellent customer service and nothing less
Had a pleasant experience working with Fred at Serra Toyota of Decatur to purchase a new car. He was patient and paid attention to details to make sure I had all the features I wanted on my new car. I will tell all my friends to see Fred when looking to purchase a car. Thank you again!!
We bought a 4-Runner from Paul this past Saturday, and he was so patient with us! We changed our minds on 3 different vehicles, and not once did he act frustrated or bothered by that. Everyone there is extremely nice and went above and beyond to make sure we got the 4-Runner we loved! Go see Paul de Blanc! I promise, you won't be disappointed!
Had a very good experience. The staff was very friendly. Jerry Jones was my salesman and he was very nice, he knew his job. He explained every thing very well. He showed me cars that he thought I might like and gave me the time to decide which vehicle I wanted to purchase. He was not a pushy salesman. I would recommend him as a very good salesman. He answered all of my questions very well. He did not try to sale me a car that I wasn't looking at. He was very informed about the cars he showed me. So if you are looking for a new or used car I would recommend Lynn Layton FORD in Decatur, Alabama. And would recommend Jerry Jones as your salesman. Thank you very much for your help.
I have been a long time customer back to the days of Jack Yarber. Picked up screw in tire on my Mercury suv and slowly losing air. Since I purchase these tires here, (Arrival time 7:50), I thought I would get in and out before further damage to the tire in question. Service "advisor?" said he had several oil changes and others ahead of me and could'nt get to it for about 3 hours. So much for customer service. Loyalty here is a one way street.
Joe Johnson went above and beyond the call of duty.
by Gooseyloosey from DealerRater.com
December 3, 2018
I absolutely love the vehicle I purchased from Landers McLarty with the help of Joe Johnson. He went above and beyond the call of duty to make sure that I was happy and that I had a great experience at this dealership. I really appreciate everything Joe did and all the help he gave and provided to me.
This is the second time I purchased a vehicle from this dealership. I am now a loyal Altima owner. DJ made this experience smooth and very pleasant. Gone is the hard sell and in its place is a respect for the customer and a sincere effort to find the customer exactly what they are looking for. I came in knowing exactly what I was looking for and DJ was able to provide me with reasonable options and an extensive knowledge of the product line. He was diligent and went out of his way to ensure we had a satisfying purchase experience. Sylvester in Finance was terrific as well - pleasant and ensured that we got the best financing option available to him.
My name is christian Cantrell I have been in the market for a used truck so I came in and Austin craft helped me so much he was so friendly and polite really felt like he cared what I wanted and told him and I we were able to talk and work out a great deal
Originally we were supposed to be buying from someone else but she left. We got "transferred" to Robert Shrier! I was super happy with his knowledge of the vehicle and his happy and welcoming demeanor. Great salesman. Thank you for everything! :)
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Nikki & Josh Finklea from Huntsville Alabama
October 30, 2018
Me and my husband thought we could NEVER buy a car with our credit score, but the guys at 1st Stop proved us wrong they were fast straight to the point and did not give up on us and the day after i drove the car i was going home in it!!! I would buy from them again and I highly recommend anyone to do the same!!! I PROMISE THEY WILL DO EVERYTHING THEY CAN DO TO PUT YOU IN THE CAR OF YOUR DREAMS!!! iF I COULD HAVE GIVE THEM A 6 STAR I WOULD HAVE!
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