Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Matt Gonwa was extremely helpful in finding me the car that suited my wants and needs to lease. He made the entire process seamless. I would highly recommend Matt to anyone searching for a car to buy or lease. Thanks Matt!!!!
Very very nice people. I found a car I was looking for through cars.com at this dealership, and they (Le Mieux) helped me through every aspect of the transaction; they even sent a car to pick me up at the airport when I came to get my car. A++++ Service, and thank you to everyone who helped me.
I just purchased my second vehicle from Gandrud Dodge in less than 30 days. This is because of the service and treatment I received from Dylan Leonard. a true professional. Dylan introduced me to several personnel in the parts, service and finance departments. everyone of them bent over backwards to assist me. I have and will recommend your dealership to friends and family. I plan on getting all of my service performed by them also.
Worked with Cory Fuhrman. He's knowledgeable & honest. We looked at Fords and Kias. He understood that I had to have a great fit for my back. We didn't buy from Dorsch, but it was because another car had a seat that worked better for me. Go buy a car from him!
We inquired about a new vehicle to lease and ended up with the showroom model which was just what we were looking for. The next week we saw a great looking toy and purchased that also. Working with Jerry and Keith was awesome and very quick for busy people.
I went to the dealership to purchase a new Sportage. The sales consultant was not very knowledgeable about the vehicles, but was very accommodating and friendly. Luckily I had done my research prior to arriving at the dealership.
Bought a 2018 Toyota Rav4 from Kolosso Toyota from Isaiah Stewart and couldn???t be more happy. Isaiah along with everybody at the dealership was very helpful and made sure every need/want was met and beyond. I felt so welcome and not at all presumed. The team made sure we left feeling completely happy and sure of our purchase. I will definitely be going back for any future car needs/purchases and recommend this place to anybody looking for a new/used car.
My experience at this dealership was very pleasant. The employees were very warm and helpful. The decision was all too easy for me to make, and it took absolutely zero pressure from any salesperson. That was perhaps one thing I liked the most. It was excellent working with See, and the dealership as a whole made the process very easy and smooth for me. I would highly recommend this dealership to my family and friends.
I was a bit skeptical considering the situation regarding the negative equity I had in my previous vehicle. Not only was everyone extremely easy to work with, but I was in and out with my new Rav 4 in less time it took to get one of my dogs groomed. Hands down this was the absolute best car buying experience I have ever had.
I purchased a used car that fit our budget. There was no pressure but there was very honest and informative information about the car we chose. These cars were chosen to be on this lot by the dealership. They do a good job to present quality used vehicles for sale. I have already recommended them to friends. I will be back. Thank you.
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