This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
The guy is very helpful and eager to help you find what you are looking for- he doesn't try and sell you anything you don't want and actually listens to you. Thanks Miguel for a great experience at Vancouver Toyota!
We worked with Kristin DeMars right from the start. We had done prior research and knew we wanted a Rav4. She listened to our wants and needs and found a couple cars that met our criteria. She thoroughly explained what options were available on the different models. After our test drive, she gave us time to discuss our options. There was no pressure at any time to purchase. Once we decided to buy, the completion of the sale went smoothly. All the staff were friendly and knowledgeable along the way. We would definitely recommend Toyota of Gladstone for your car needs.
we had a great experience with Daniel and the dealership. thanks for taking care of us so well. we tend to avoid buying cars from dealerships and would definitely come back to Wilsonville again. We would have like to have made a donation in the physical area we live, so, this was a little disappointing that they only allowed us to choose a few local ones to them.
During our recent visit, every person we came in contact with was friendly and helpful. Also, we had several choices regarding levels of service and at no time felt pressured to make a particular choice. Bano was fantastic! He listened to my needs and was able to help me get a good deal on my new truck!
Great customer service. Good quality & price. I got a good value on my trade in. Hassle free and not time consuming! Mathew & Debbie were great putting the deal together and got me in the car I wanted. 90 day warranty & Car Fox report as well with the car. Best car dealership exeperience I ever had. No games no hassles. Honest & hassle free!
Incredible experience with this dealership. I rarely ever do reviews for any company but I truly believe this company went out of their way to make my experience 10x better. I was interested in a vehicle that I found online and as soon as I inquired about it they provided answers to every single one of my questions and even took the time to do a walk around video on the vehicle and show any flaws if any on the vehicle. I spent probably about 3 hours on the phone with the sales guy and he patiently guided me through the whole process. even after I came to the dealership they treated me with the most respect I have ever seen. I rarely buy cars since I always keep my vehicle till the wheels fall off but I am telling you this, because of this dealership and the experience I received I will change my style of buying cars and buy a car more frequently. I recommend this dealership if you want to be treated with respect and not just like a normal customer but instead they treat you like you guys have been friends for a while or you could even say like family.
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