I had no issues. This dealership is recommended for those who are not sure which dealership is trustworthy. If you want any kind of car, then this is the dealership for you.
by MarkE from Franklins NC
December 8, 2018
On the positive side, love the engine and transmission. Tuned exhaust is just right - a low growl but not obnoxious. Seat comfor is so- so, especially after a couple of hours behind the wheel. Entertainment system is a big disappointment? especially since this is a Limited edition. Sound quality is average and the Entune system should be dropped immediately in favor of Apple and Google offerings. Toyota is a little slow incorporating technology- not sure why. Still, I bought this truck for its above average reliability history and hope to have it for a long time.
Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
New (used 2016) Tundra owner
by Derwood from Weaverville, NC
November 10, 2018
Switched from an 06 Chevy 2500 4WD to Tundra 4WD. Haven't owned long enough to really say much except we own a Prius with 115,000 miles and a Tacoma with 175,000 miles so I'm confident it will live up to my expectations. Not the best looking trucks but if it doesn't cost as much as the Chevy to maintain for 10 years I;ll be happy. The 5.7 engine did get 19.2 MPG on the 200 mile drive home. That alone is impressive!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
Love my Tundra
by E.Deitz from Hickory NC
December 12, 2018
The truck meets all my needs. It has the Toyota tick in the engine which I don’t quite understand but has been a reliability issue
Great place to buy a car!! Brian & his guys were pleasant to deal with. Will do their best so you can drive home in a new,used car.
Best Truck On the Market
by GrantM from Mt Pleasant SC
October 21, 2018
Top tier quality, reliability, styling, and functionality. Great for family trips, tailgating, and everyday driving. Tons of room. Best truck I have ever owned. Over 100k miles and not 1 issue. Looking forward to the next 100k.
Great experience ! Richard Cripe and Harold Davis are great to work with. They had me ready to pick my Scion XB in two days. I would do business with them again.
Beautiful truck with plenty of power
by Naters113 from Traverse City, MI
October 19, 2018
I own the 1794 trim package so the interior is spot on! Love the truck so far, the only knock against it is the 13-17 mpg gas mileage but if you’re getting a Tundra you know that’s what you’re getting into.
Preston is the man! Great service , my new vehicle was a great buy!
I would recommend anyone to this dealership!
Got me a great deal and was super easy to deal with, they didn't give me the run around like other dealerships.
by pa deer hunter from Frackville Pa
December 19, 2018
great truck did nothing but drive and service it for 90k , only issue was Toyota had a problem with its white paint that year no matter what you did it got chalky
Great car buying experience Here. Rob Risner was our salesman and was very helpful throughout. He pointed out flaws of the car that we were looking at bringing dents/scratches to our attention as well as any price that could come off the total price of the vehicle. His honesty and straightforwardness is a large reason as to why we felt comfortable buying from here. It's often hard to trust dealerships but the employees were very helpful without being pushy. I would highly recommend them. He also bought me several sodas throughout the process which was thoughtful and appreciated.
Most dependable Truck we've owned
by jadams8869 from Chapin, SC
November 5, 2018
This truck met and exceeded every demand we threw at it. We owned a 4x2 but it was the most family friendly and comfortable vehicle we've owned and we have previously owned Chevrolets and Hondas that didn't compare. Our tundra pulled a 22 foot Aqua Sport center console without any hesitation. Toyota is definitely a class of its own.
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