We stopped by this dealer just to look at and test drive the new 18 Camry XSE. Well, Toyota has made some drastic improvements over the 17 model that we liked very much so we sat down with Alex and Eddie and the deal was fantastic so we drove it home! Thank you Eddie and Alex.
Operating with only half power and a skeleton crew. I called without an appointment for a water pump remove and replace, the service manager took me in and gave me a loaner car thinking it would possibly take a day or two. They called back at 1000 and said it’s ready. I was amazed! That quick! These guys were Great for a department in the middle of a hurry recovery!!
As someone who doesn't like to shop, Scott made buying a new car an easy and enjoyable experience. He worked and got us agreeable terms. I'll definitely come back here to get our 3rd vehicle from them.
I had Scott Norris as my salesperson.He was very knowledgeable and quick with all the paperwork.It was a pleasure to deal with them and he found me a Great car. I was in and out in about one hour...great job. I would recommend them highly. PS Free maintenance plus oil changes for as long as you own the car its a win win.
My favorite car - a Orange Subaru Crosstek- was damaged in Hurricane Florence and I was in need of a new one. Luckily National Subaru have a nice new Orange one and as soon as I test drove it, I was hooked. My salesman, Chris Roush was just wonderful. Really explained all the new features on the 2019 model and I was feeling better about losing my old car and getting to own the latest model. This dealership goes way beyond customer service and everyone is very professional. Thanks to the entire team who turned a "tragic situation" into a new zest for life.
I purchased a vehicle in Feb 17 and it got totaled in April. I moved to California in that time so instead of trying to deal with strangers I decided to got with Toyota of New Bern again and they did a fantastic job with organizing shipping and streamlining the process. Scott in sales and Shawn and Billy went above and beyond my expectations.
Brought my Ford with Toyota of New Bern. The financial department work great to get me in the car I wanted. Mr. Odom in sales and Mrs. Stacie in online financial we're friendly and took care of my questions and needs promptly. I was impressed and very pleased with the customer service and whole part of buying my car from them! Please ask for Mr. Odom if you ever visit!
Service desk staff have always been very friendly and hospitable. The quality of any repair I received from this place has been good, nothing against their work in the service section. Labor fees are very high. Ensure you ask up front what your labor fee will be. Ended up paying over 500 bucks to have 2 thermostats replaced, the majority of the cost was labor. Your car will be taken care of, just be ready to pay. Been going to this facility for 6 years and this last week will be my last time.
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