I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I scheduled my 40K maintenance and the service representative checked me in very quickly and I was good to go. The only thing that wasn’t top notch was that they only had one shuttle driver so I had to call my wife and have her come and pick me up. The service was completed by noon though so there was no delay.
They have good prices.
They did not properly prep the vehicle, wanted me to bring it back at a later date.
They did not fill it up with gas.
They do not return emails after you purchase a vehicle.
The paperwork took several hours, had to sit in a backroom with no windows in the meantime.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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