New Ford Transit bought in Texas developed a starting issue; called Darla Marshall, Master Service Advisor at Vision Ford Monday morning 7-30-17, Darla said the shop was booked and would see what could be done. In less than 5 minutes after arrival, van was IN service, and less than 2 hours later, diagnosed and corrected. Folks, this is 10 point service; Thank you Darla, Greg Rocha Service Technician and Tom Chase. You turned a problem for us into a real good experience. First class. We were already Ford, now we are Vision Ford.
Outstanding! This professional and extremely knowledgeable team went above and beyond to give us personal service from the moment we first pulled up and spoke with Justin Ligon in sales to getting introduced to our new Highlander Hybrid’s bells & whistles by Eric when it was delivered. They each provided their expertise when asked, but still allowed us enough ‘space’ to make it an enjoyable and no-pressure buying experience. The finance and routine car-buying paperwork completed by Nick was quick and hassle-free. This is a team that represents Toyota with pride! Not only will I return for our future vehicle needs, I’ll recommend them to family and friends without hesitation. I am a challenging customer to satisfy and Justin Ligon gets extra points for his patient and professional responses to all my phone call questions. Well done! G&BT
We were looking to buy a new vehicle for a while and visited several dealers and stopped by Desert Sun Toyota in Alamogordo and met Dakota. He was a pleasure to get to know and patiently waited for us for over a year. We finally found what we were looking for and Dakota made sure we were pleased with the vehicle from front to back. He is a funny guy and was a pleasure to do business with.
Thank you Desert Sun Toyota and Dakota !!!
I have dealt with dealerships in California, South Texas and Virginia and the experience I had at Desert Sun Toyota was above all of them. Saul Velasco (our salesman) was very courteous and attentive to our needs in a new vehicle. On several occasions Saul followed up with us in order to finalize the deal. Just as we were to sign off on the new vehicle, my wife had a family emergency that prevented us from signing. I called Saul and explained the situation and he fully understood the situation and told me not to worry that "family comes first". This is a quality that I had never seen in a car salesperson. I applaud Saul for this. We signed off on the vehicle shortly thereafter and the vehicle was turned over to us detailed and with a full gas tank. The entire staff at Desert Sun Toyota (Saul, Brandon, Nick and Eric (Tech Guy) were very courteous. I highly recommend Desert Sun to anyone that is looking to purchase a new Toyota.
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