Experienced, Understand the customer, Fast on Process
December 3, 2018
I viewed the vehicle purchases on Cars.com prior to visiting the dealership and made no appointment prior regarding my interest in the vehicle. When I drove up front (t-shirt, shorts, and flip-flops), I was immediately greeted by sales person, Dave Pokorny who immediately started the process of getting the desired vehicle out front and ready for a test drive. - I was test driving in < 10 mins. After the test drive, I was definitely ready to proceed; however, noted I would fully negotiate (conditionally assuming successful financing) on trade-in and purchase before a hard credit pull occurred (I am a banker and am sensitive on the matter) - Dave understood and brought over his supervisor to begin negotiations on trade/price and after 3 rounds of back and forth settled on a fair trade and an already very competitively priced new vehicle! After negotiations were done, I worked with Terry Pierson, who is extremely professional and well mannered despite my initial reluctance on warranty???s and financing terms. - he was not pushy whatsoever and drove some very rational selling points on at least some form of Toyota coverage. He also understood my sensitivity to high interest rates and took the time to market my loan further to see if I could get a better deal. Ultimately, Terry incorporated his supervisor into the call who was able to get me a more reasonable rate, while also getting the benefits of the warranty. - a great outcome. I felt this teams process and their patience while I was very particular in the car buying process was sincerely ???going the extra mile??? and I walked out happy with both my purchased Tacoma and the related financing. Many thanks team, Forbes K.