Top notch dealership and proud that they serve lil ol' Dickinson. Friendly staff and very honest (as far as salesmen go). I hope they stick around as a Dickinson staple. The city has been through a lot this past year.
Awesome customer services; none better in my eyes. Focused fully on doing a great job in a timely manner. Loaner car was our salvation because starting a new job and getting to work are a top priority.
My experience was pure joy!, Jon Zimmerman was exceptional! He led me through the leasing process so efficiently! His spunky and happy personality was so uplifting and made me feel like I was your dealership’s best customer. Also, he did an outstanding job of showing me all the bells and whistles on my new Acura TLX. I drove away in my new red car with a huge smile on my face, knowing that I had made the right choice—bucket list item checked!!!!!!! And I must add a huge “Thank you” to Balal who patiently worked me and helped me make the right decision. Bravo to Accura!!!! I’ll
A disagreement on the down payment prevented me from getting a car I had looked for and wanted for an extended period of time.. initially the agreement was for a full cash down payment equaling $2,100... I told them that I could possibly be willing to trade my current car in as part or the whole amount down.. from there on they told me that they could only take my car as trade in for $ 1,000 .. (noooo) and then on top of that a $1,000 cash...well I didn’t want to take 1000 for my car so I said I could do the 2000 cash.. they said the banks refused the cash and would only do it with the car as trade in.. I told them I didn’t want to use my car as trade in once again , and they gave me a buyback option on my own car for $1300.... none of it made cense to me as being in a consumer position.. So in the end I didn’t get my dream car although I was willing to pay 100 more in a cash down payment.. sad day
Robert Valdez is one of the best salesmen at Ron Carter. He makes the of buying a vehicle pleasurable. As long as Robert is there, Ron Carter and Robert Valdez will be my dealership and salesman. Thanks to both.
As a retired tx DPS mvi trooper through my 30 years dealing with dealers carmax is most caring dealer. When we went to car max on gulf freeway to look for a new vehicle the salesman were very caring and helpful to find the velociraptor we wanted. We bought a 2916 Honda CRV with 10 mikes on the vehicle. We bought it. Service group was also caring and helpful. Keep up the good work. Larry parks.
Awesome car buying experience with no run around ! Very straight forward easy experience. They do not pressure you or give you the run around at all. The customer service is beyond FANTASTIC! My salesman Mike was truly helpful & prompt on the the whole deal. Will definitely be referring family and friends & continue buying from CarMax (especially this particular location) !
After getting rid of my Buick enclave because of endless problems,needed something more reliable. They had exactly what I was looking for and more options on the lot within price range. They have good quality cars, nice laid back salesman. Worked with me and held the car. Had a 360 point inspection by mechanic and came back no problems which was good to hear. Y'all give them a chance before going anywhere else.
Overall excellent experience. Arrived at the dealership without any notice and was immediately attended by, our salesman, Mark. Showed me the truck that I was interested in, and handed me the keys for a test drive. He explained the whole process on how they conducted business. Carfax was provided to me by email, after I responded to there contact info, which was provided by cars.com. Hassle and pressure FREE.
I purchased a 2013 Ford C-Max Hybrid. I was helped by Mark and Hussam. In my opinion, They are most professional no pressure sales persons I dealt with. The price of car was very good and they did evetything they could to help you be happy. The cars they sell are clean, Detailed, and usually best trim. Highly recommended for your nice used car purchase. You will be happy with your purchase.
Chris High in the express lane was very knowledgeable and helped me get. And out quickly.
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