Best Seevice Ever
December 3, 2018
I had a complicated problem with the after-market lift that Toyota of Plano had put on my vehicle before I bought it, lied about it being covered by Toyota, then refused to service. The lift was ???creaking???... The service supervisor (Mike) in the service depends at Toyota Waco took extra time to listen to my unique problem, and corrected the misinformation regarding warranty coverage in a friendly and non confrontational manner, he accepted my car into his department like a member of the family. Within 2 hours, he called me personally with the findings, solutions, and price for the fix. I picked up my car and was amazed that the creaking that I???d been hearing for the 2 months since buying the vehicle was completely gone. I hope as relieved beyond description. To my surprise, Mike called me again that evening to make sure everyone was fixed to my satisfaction. I???ve never been treated with such kindness and respect (that I didn???t deserve). I???m also impressed with the diagnostic capabilities of the technician at Toyota of Waco. The solution could not be found at Toyota of Plano,, and yet the technician at Waco Toyota figured out the problem and fixed it in under 2 hours! Amazing!! I was so frustrated with the creaking from my suspension. Toyota of Plano ASSURED me that it was covered by Toyota. I???d been trying to get Toyota of Plano to fix the problem for several weeks. I made the 2 hour drive to their dealership to have it fixed, only to once again get the ???runaround???. Mike and the technician at Waco Toyota are superior in every way to ANYONE at Toyota of Plano. They should be rewarded for their customer service, friendly demeanor, and most of all their exceptional knowledge!! I could not be more pleased. I will never go anywhere but Jeff Hunter Toyota!