November 6, 2018
I called Heritage a few days ago to schedule service for a recall on my VW Passat. I left a message for a service rep. I was called back by Tonya Kemper, an Upgrade Specialist. By the time I finished by brief conversation with Tonya, I was totally sure that I was in good hands. Tonya told me I was coming in and leaving in a new car. I went into Heritage as scheduled. I met Tonya and Dre David and fell in love!! I fell in love with the high level of customer service, the smooth process, the pleasant environment, and most of all- my brand new red 2017 Passat!!!! I am so thankful to God for blessing me to meet people who were so sincere in addressing my needs. Many people talk about negative car buying experiences, but I am here to say if you go to the right place and work with the right people it can be a positive experience that you will never forget. Heritage Volkswagen is the place to go. Ask for Tonya and Dre.