I had an overall very positive and excellent buying and trade-in experience with Sam, Bill, and Michelle. Treated with the highest level of respect, professionalism and customer-first attitude. Won't hesitate to give their dealership more of my future business! Appreciated how thorough, patient, and helpful they were through the car buying experience. Absolutely thrilled with my new Lincoln Navigator Reserve L. Thank you!
Headlight, transmission, oil pan needed attention.
by Jetta SE from Gurnee, Il
February 6, 2018
I really love the friendly atmosphere there. The transaction was smooth. Bill Prince answered all my questions and explained everything to me. I walked out satisfied, relieved, and super happy about my new purchase. I'm so thankful. Thanks Bill :)
I would just like to say that the staff and experience at Schaumburg Lincoln was exceptional. Marcellus and Ian went above and beyond to take excellent care of my girlfriend bought a car. If you are looking for a Lincoln or used car please go see them they will treat you like family
Awesome dealer! They treat you like family. The place is super clean and the staff is very friendly. Tyler, the service manager, really knows how to treat his customers . Great experience. Highly recommend.
Was in this dealership to have my leased car in for its 30K mile service. Patrick greeted me and was top notch with his customer service through my appointment. I highly enjoyed my experience. Thank you!
I purchased a certified pre owned 2014 VW Passat today. Eric Lee was great to work with regarding the purchase of the car prior to my over 3 hr drive. Marijana made the paperwork part of the purchase a breeze. We will more than likely buy here again!!!
Big shout out to Todd Jones for helping me get a great deal on a new 2018 Tiguan. He made my trade in process easy, he was fun and great to work with. Make sure you ask for him in the future. Great experience.
I'd like to recognize Ken Richardson for his outstanding customer service skills. As a salesman, Mr. Richardson was very well informed about the car and was able to answer all my questions. There was no 'pushy salesman' atmosphere and he didn't play any games that we all hate when it comes to buying cars. We treated each other as partners and closed the deal fast. I just purchased my new "Passerati" and my experience was positive. I highly recommend Mr. Richardson, you will be pleased with his interpersonal skills and the way he treats his customers! Marijana from their finance department went above and beyond to make sure I left with a smile on my face. She was very professional and created a great atmosphere.
Very glad that my son and I bought a nice used car for a good price at your dealer. Sales associate Ken Richardson was very helpful in our car selection and Marijanna Malencic in finance was very easy to work with to find a good loan rate and payment to fit my son's budget. So thanks to Larry Roesch and company for a good deal.
After having a horrible experience with a dealer very close to home, who claimed they couldn't find the car we wanted at any other dealer, we found the car at Larry Roesch. From the first call to the dealer, until we drove off the lot, we had the best customer service experience. Thanks to Eric, Ryan and Marijana for doing everything you could to get my daughter in to her first choice, first car purchase. No pressure, honest pricing and a real desire to get my daughter what she wanted, not just make a sale. Thank you!!
The sales associate, Ryan Crooks, made my car buying experience so smooth and enjoyable. He was super knowledgeable about the car and really listened to my needs and wants. The team in finance were also great to work with. Strongly suggest if you are in the market for a car that you visit this dealership!
For the second time now I've come to Larry Roesch VW to purchase a new SUV, this time an Atlas, both times utilizing the professionalism and knowledge of Ryan Crooks to consummate the deal. Ryan agreed to meet me at a time that was not congruent with his schedule, but was ideal for mine. This was very much appreciated!
Thanks Ryan, thanks Larry Roesch VW, I'm looking forward to many pleasurable driving years in my 2018 VW Atlas!
Burr Ridge, IL
Debbie always takes excellent care of me and my family. She sold us our last car and was awesome. So when we were looking for another vehicle, of course I came looking for Debbie. She genuinely wants to get you the best deal and does what she can to make it happen. Thank you for making a big purchase enjoyable and easy!
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