Got a Terrific Deal on an Outback !
December 3, 2018
Negotiated the deal with their Internet specialist, Jill Richardson who gave me a great deal on my 3.6 Outback Limited. I came in the next day because while we live near Palm Springs, the local dealer seems to know they have a captured customer base and sell for extreme profit.
Jill was terrific and after a short conversation, she sent me an email with a firm offer which I accepted on the spot. It was much less than I had planned to pay (and much less than what I offered the Palm Springs dealer - who turned me down flat).
We drove up to Carlsbad the next day and consummated the deal with the very active support of Bob Matson, who became our Bob Baker representative who stayed with us through delivery of the car, and the person who follows up with me regularly regarding our experience with the car, and if we have any questions or issues.
Bob is another terrific Bob Baker customer representative who not only knows the cars inside and out, but also understands how the dealership business operates and he led us through that process professionally and competently. I recommend Bob to anyone who wants to purchase a car from Bob Baker VW & Subaru - Carlsbad as I do Jill Richardson, if you intend to pursue your purchase using the Internet, or if you are using a 'buying service' such as the one offered by CostCo.
In summary, while Bob Baker is clearly a volume dealer, meaning they sell a lot of cars and price them right, versus a dealer that only sells a few and prices them accordingly (with a lot of profit built into the price), Baker also is laser focused on Customer Service. Everyone I worked with at Bob Baker were professional, competent, friendly and always concerned about how I felt and how we were doing as we completed the purchase process.
So, go no further than Bob Baker Subaru of Carlsbad, and ask for Bob Matson or Jill Richardson.to get the best deal on a new or used Subaru!