I have been "watching cars" for almost a year. I almost bought a car 6 months ago, but the dealership valued my trade-in so low, I walked away. I am so glad that I did. When the Audi A4 came up at Overturf, I simply entered my interest on the website. Frank Valle responded the next day. Overturf valued my car fairly which allowed me to feel confident from the very beginning. Frank was upfront about every detail of the sale. Many of the details were dealt with by text, which helped immensely because of my work schedule and travel plans. I asked about two issues and they were handled immediately. I brought in the car on one occasion equipped with student grading to do since I assumed I would be put in a room while the Service department resolved the issue. Frank sat with me the entire time just chatting. He was really friendly and open. I assumed a dealership experience would be a hassle and intimidating, and it was just the opposite. When I decide to upgrade again, I will go back to Overturf.
George mainly helped me with getting what I wanted. He was extremely helpful and friendly. He suggested different options to select the desired vehicle. He also reviewd with me different payment options, and eventually I had an acceptable offer. And the other team members very helpful and very pleasant.
I am from Layton, Utah. I saw the car I wanted on the internet and called Gebhardt Volkswagen. I was fortunate enough to be referred to Beverly Fish. She knew I was coming in from out of town, and took care to make sure I knew what I would need to purchase a car out of state. She was very low pressure, yet still very attentive. She took all the time I needed. In addition, she made me aware of dealer financing so I could get a loan through your dealership. This lead us to Tomasso, who was also very informative and helpful. This whole experience was so positive, I would absolutely recommend anybody I know to purchase a car with your dealership. It was definitely worth the drive.
I’ve bought and serviced two cars at Larry Miller Volkswagen. My experiences are always positive.
The dealership is beautiful and polished sparkling clean. Service writers are knowledgeable and professional with the perfect amount of warmth.
Communication is excellent and service time commitments are met.
Kelley was the perfect salesperson and made buying a new car a great experience. This is my first new car in 10yrs and she made it easy. Everyone was great at the dealership will recommend to everyone.
Such a painless and quick buying experience. All pre paperwork and approvals were done before I came in to the dealer and the car I wanted to see was ready for me to test drive. Kelley was pleasant and thorough. This is why I always go with Chapman VW!
Ryan Raymond is an awesome funny friendly service advisor and kept it completely real with me! I came in for a recall and he checked for other recalls and found another one and was able to complete them both in 2 hours for me! They also gave me recommendations for future repairs. Chapman has wonderful customer service and I???ll definitely will be returning to this location again! Thank Ryan ! You???re the best👍🏻
Simple oil change, but so much courtesy and overall care for the vehicle is appreciated. Car was inspected and washed; waiting in customer area is comfortable and the time passed quickly. Keri is a terrific service rep. Also have worked with Ann in the past—also great.
A service department that is more like my friend's shop
by Jeff from DealerRater.com
November 0, 2018
It's not too often that I brag on a dealer, much less their service department, but I'm going to the trouble to now. The people there have worked hard to earn my trust by not just charging me the most they can but instead, they actively work to save me dollars. I respect that and will be giving them my business in the future.
The saleperson and general manager Dan was very professional and worked with our credit situation to get us approved for the car we always wanted with affordable payments. Thank you for the great service!!
I drive over 300 miles to come to this dealership and these service consultants specifically. I won’t take my car anywhere else. I trust these guys completely with anything my car needs- they don’t try to sell you anything you don’t need
Holly was awesome to deal with! Our experience with Holly was the best we have ever received at a dealership! Thank you Holly! This is our second purchase at Ganley. Each time the experience gets better and better! Our salesman Mike Lanham was wonderful!
My experience shopping with Volkswagen Kingston was truly enjoyable, and I owe it all to Tammy. She made the experience SO easy and effortless. She kindly worked with both my fiance and me, giving the necessary information to both of us to make us happy. From figuring out a frustrating trade-in, to understanding my new vehicle???she handled it all with grace and made me feel at ease. I am so satisfied with my new Tiguan???it???s the perfect fit for my new family, and I am so grateful to be working with such a great dealership. My first Volkswagen, and most definitely not my last! Thank you, Tammy :)
Great dealership. Worked with Charles Pithis to purchase a Golf . He was knowledgable and friendly. No high pressure sales at this dealership. Full transparency from start to finish. Other VW dealerships in Eastern MA were less friendly and kept switching the numbers around. Would highly recommend visiting this dealership. Kevin M
The customer service is what brought me in to Tracy's. I had heard such good things about their many deals, their courtesies, no-pressure, I was not disappointed! They seemed like friends the minute I walked through the door. I can't say enough. I will keep purchasing my VW from Tracy!!!
I drove 75 miles to visit a different,. V.W. dealership, the sales people in Stuart were....,. Well , weren't, the sales people at Prestige were great, came up just to look but, ended up getting a new Passat, great deal, . Thanks, Steven Bruno Schliedermann.
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