February 4, 2017
In 2014, I bought two brand new TDI cars, a Jetta, and a Golf. As most know about the lawsuit, those who participated in the buyback process possibly had a frustrating experience like I did. Prior to turning my vehicles in, I worked with Logan O'Leary and Jason Peltz to select and arrange replacements for my TDI's. My plan was to walk in, turn in my diesels, and have everything else regarding the new car sales complete so that I could walk right back out with replacement cars.
When my appointments came to turn my TDI's in arrived, the Volkswagen Corporation did not honor the original notarized offer and offered me a lower price than their "estimate." I found out that the "estimate" is based on driving 12,000 miles or less per year in your car. As a daily (sometimes up to 4 times a day) Causeway commuter, I had just under 50,000 miles on both of my vehicles which reduced what VW offered for the buyback. I was not very pleased with the process or the why's, but that's how it goes, I guess.
Jason was willing to rework both of my new car deals to make it work with VW's settlement offer. As someone with experience in the car business, I know that Jason went out of his way to make me whole when the VW Corporation wouldn't. Logan and Jason treated me wonderfully, and I left there with two brand new VW's and a lot of gratitude. I am so very appreciative of their effort, patience, and willingness to honor the original sales plan we arranged although he most likely didn't have to.
I have owned many cars in my lifetime from many makes and dealerships, and none have matched the satisfaction I've had with my VW cars. They are like little rolling bank vaults...solid, drive very well, and have given me zero troubles. And Volkswagen of Mandeville, hands down, has provided me with the best service, sales experience, professionalism, and follow on care and maintenance than any other car dealership I've ever done business with.
Even after the facts of the lawsuit came out, I wouldn't have switched brands or dealers for any reason or incentive based on how Northshore VW has treated and taken care of my family and I. I wouldn't hesitate to recommend VW of Mandeville or the VW brand to anyone.
Logan was one of the best front line salesmen I've ever dealt with, and he knows his products very, very well.
Jason, without question, is gonna be a hero to me for a long time. He made things work in my favor far beyond what I realistically expected was possible, and he maintained his integrity and held to his commitment even when things didn't go as expected at the diesel turn in.
I am beyond grateful for both Jason and Logan and what they did for me. I plan to be a customer for life at this point. Thank you, gentlemen for taking care of me and making me whole after the VW Corporation did not offer to do the same. You are very much appreciated.