The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
Service provided was excellent. Able to quickly identify and correct the issue. Provided timely and professional updates to what the issue was, and followed up to see how things were after I picked up the car.
The technician checked the car as soon as I got there, they gave me a ride back to my place, Cassandra was updating the status of the car via text messages and explained everything regarding the job they did. Friendly environment as always.
My husband and I had a wonderful experience at Open Road Volkswagen from start to finish. It was the first time we had decided to lease a car in over 10 years, so naturally we had a handful of questions & some uncertainty in terms of what we were looking for. We worked with Jeff Isaac-Hodge, and he could not have been more helpful & attentive to our needs. Jeff is extremely knowledgable about the VW brand, and he patiently took us out on a few different test drives until we finally decided to go with the 2018 Jetta SE. Once we made our choice, Jeff made the check out process totally seamless for us, which I very much appreciated since I can be impatient when it comes to closing out a deal. I would 100% recommend this dealership to anyone thinking of buying or leasing a new car!
If you’re looking for a straight shooter, easy to talk to, no haggling right to the point saleman, ask for Jeff. Just bought an Atlas and Jeff was all around helpful and easy to work with. Gold star in my book. He made a stressful event easy.
I went to open road because my brother brought a vehicle and the Dealer salesperson Justin White was a great help to me and choosing the vehicle the certified used Volkswagen Jetta 2010. He's an awesome salesperson.
What a great experience I had with the help of a kind and caring salesperson Jeff Isaac. It great to know that there are honest sales people like Jeff ready to answer all your questions and address your concerns. What a true pleasure now I have my new car. Jeff follows up with you and makes sure you will not have to figure out everything on your own...
Claus Jacobsen was quick and efficient with our first new car purchase.
He knew his product and had all the answers.
His friendly and professional manner put us at ease.
He had a great team to work with at the dealership.
Everyone worked so well together to make our purchase happen.
My husband and I are enjoying our new car.
I went looking for a used Passat R-line and found one using Cars.com, it happened to be the only one within a 200 mile range of me which says a lot for their inventory. I contacted them using the email link provided by Cars.com since it was already after business hours and I got a follow-up call and email the very next morning. I went in and tested the vehicle, their staff was very friendly and knowledgeable and and overall great experience. I however ended up waiting a few months to buy because it was a much better deal for me if I were to put a down payment. Definitely going back.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
This is the 3rd car I've purchased from Flemington VW Audi Porsche, and the 2nd car that I've purchased from Debbie Lotufo. I used to dread car shopping, but she makes the experience so much more enjoyable - her breath of knowledge and honesty is so refreshing and reassuring. We worked with Doug Mathewson and Jon Budd for all 3 sales as well, what a wonderful team! Debbie, Doug and Jon are all professional, responsive and reliable - a true pleasure to work with!
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