Fantastic staff and service! Great deals and warranties!
November 6, 2018
I wanted a great deal for a certified pre-owned vehicle (CPO) with the best warranties I could find. So I looked online at different dealer websites for CPOs and only Russ Darrow offered a 3yr/100,000mi warranty for their CPOs. The evening before I purchased my car 9-23-2017, I came to this dealership to ask quite a few questions (I made a big list) about financing, vehicle registration and such, and to look at their CPO inventory. Within a minute I was greeted by friendly staff members and a wonderful new employee named Heather guided me through my eventual car purchase. She was very helpful and she answered all questions I had or found someone that could. She showed me all CPO hatchback vehicles under $15,000 informing me about features of convenience (extra trunk space), safety (crumple zones) and the like. Heather eventually found me a 2014 Kia Soul that was leased, had only 20,000mi, brand new pretty much under $12,000. That Kia Soul (which is now mine :D) also had it's orginal 10yr/100,000mi manufacturer warranty. Also, since I bought a Kia brand vehicle at a Kia dealership the 3yr/100,000mi warranty was upgraded to a 5yr/100,000mi warranty as a Kia dealership special! Two warranties! After I decided that car was the one we went back inside to discuss additional insurance and warranties. Heather recommended the Simoniz Diamond Plus warranty that covers interior and exterior cosmetic repairs such as stains, minor dents, scratches and such. You also get a protective coating called Glass Coat you can have painted onto your car (you have to schedule an appointment) by Simoniz. Also when buying the Simoniz Diamond Plus plan I got 24hr roadside assistance, no deductible for repairs, an unlimited amount of repairs, a lifetime warranty guarantee, and coverage or repair for damaged or lost car keys. With a warranty deal that great I thought it would be money well spent to keep my car in tip top shape for a trade in value. The plan costed me an additional $2,990 but over monthly payments it's only around $50 a month for all that it covers. After pre-deciding all that I wanted, Heather told me she would have all paperwork all lined up and ready to go tomorrow 9am right away when they opened and gas put into the Kia for a test drive. The next day I brought my Dad along to help me test drive, inspect and buy the car and very quickly we were off on a test drive. Everything went really good and Heather had a pre-planned test driving route with city driving, curves, bumpy roads, highway driving, a good route. When we got back we were happy with the car and we went through all of the insurance processing and financing on the double because I had to be to work later that day. A thank you to Sony, Heather and the car detailing staff, all staff for hurrying. The staff did a really good job and rushed it just to make a customer happy with excellent service. Which I was and am. It really was hassle free, quick and easy, they did all the work for me! I got more than I paid for that's for sure! ;) And at a little after 9am Monday morning I got a phone call from their service department about scheduling an appointment to have the Glass Coat applied and a full size spare tire put in (which I bought) Friday. Fantastic job everyone! Thank you so much!