Only reason i am not giving 5s is because i had to return the following day because i wasn't getting enough for my trade. Although i did go upside down on my trade, Ancira did have the best pricing for my Atlas. The customer service was great and i was happy with my purchase.
John, Rusel, and Joey were all so warm and welcoming in a genuine way. We didn't experience the typical impersonal business like we usually do when purchasing a vehicle. They were humble and friendly and made us feel like we've known them for a long time.
The price was well below book out and they gave us top dollar for our trade-in. All their vehicles on the lot are in pristine condition. This is definitely not your typical big city dealership! The lot is surrounded by large shade trees.
We will always come here first in our future vehicle purchases.
I had been looking online for a few months for a 2016 Lexus RX350 with the luxury package in select colors at a reasonable price. I was delighted when I came across just what I was looking for at Lexus of Dominion. I called and spoke with Fernando “Fernie” Maldonado. I found Fernie to be exceptionally honest, polite, and communicative. The best part is that since I live quite a distance away from the dealership, Fernie arranged for a driver ( who was also outstanding ) to deliver the car. Fernie also made sure the vehicle was in tip top shape before it was delivered. I couldn’t be happier with the whole experience and with my “new” car. I highly recommend Lexus of Dominion and Fernie.
Andrew was our salesman and he was great to work withand did a great job . He was very acknowledable of the car and couldn’t answer all questions. Also I have since called him and he has answered my questions. Great job Andrew.
I originally stopped by the new VW dealership to pick up a part for my old Jetta a few months back. While browsing around I encountered Steve Roel who answered some of my questions about current models and features and we checked out a few cars. I was impressed with his knowledge and enthusiasm about VW's in general. I told him what I was thinking about buying in the future and instead of trying to convince me to buy something currently available, he said it made sense to wait a few months for it. I remembered his name and asked for him a few months later when I came back. He helped me find exactly what I was looking for and the entire team from manager (Glenn) to finance (Kim) did a great job. Historically my purchases of items like furniture and cars from commission-based stores had involved strict admonitions to only come on specific days when my salesman would be there, etc. Throughout the process Steve introduced me to people from the Service team and other salesmen with the explanation that if he was out, I could work with any of these people I had met and they would take care of whatever I needed. I'm cruising with my '15 Golf TDI.
After having some horror story encounters with other Dealers, I found North Park's internet buying process very easy. I found the car I liked online and made an appointment for a test drive. Steve Roels honored the posted internet price and got me a great price for my trade in. I guess the whole transaction took around 2.5 hours before I drove off of the lot.
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