The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
This is the 3rd car I've purchased from Flemington VW Audi Porsche, and the 2nd car that I've purchased from Debbie Lotufo. I used to dread car shopping, but she makes the experience so much more enjoyable - her breath of knowledge and honesty is so refreshing and reassuring. We worked with Doug Mathewson and Jon Budd for all 3 sales as well, what a wonderful team! Debbie, Doug and Jon are all professional, responsive and reliable - a true pleasure to work with!
Service provided was excellent. Able to quickly identify and correct the issue. Provided timely and professional updates to what the issue was, and followed up to see how things were after I picked up the car.
The technician checked the car as soon as I got there, they gave me a ride back to my place, Cassandra was updating the status of the car via text messages and explained everything regarding the job they did. Friendly environment as always.
I had to go in for a flat tire for two separate occasions and the CD player replacement within a month. Cassandra and Greg are both very nice, knowledgeable and efficient, and always considerate of customers' time. I also appreciated the shuttle service in town, and cleaning the car after servicing.
Domingo was a great salesman. Friendly and helpful through the entire transaction. No pressure selling...great deal on a great car. Financing took longer than expected but that is true of most dealers these days.
Dealership is well organized and customer friendly. Would go back if shopping for VW again.
Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
This has been our 3rd experience working with Scott Zukowski.He is an amazing sales rep with a lot of knowledge about Volkswagen. It is our 8th year with VW and our experience keeps getting better and better.
Service was completed on the same day even though they were very busy and I did not have an appointment. As a convenience to me, the car was delivered to Sales since I could not reach Service be they closed.
The team at Three County VW is great. I currently own 3 VW cars and I have been in for service numerous times over the past 2 years. Each and every time the team does not disappoint. From making the appointment to getting a ride home in their courtesy car, everyone is pleasant and professional. The service manager(Matt) has a great team Craig, Cassandra, Toni and Wendy. Additionally, I don???t know any of the mechanics names but my cars are always fixed properly the first time. It is a pleasure to to visit this dealership.
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