Great people and they go out of there way to take care of any issues u are having. Highly recommend this dealership! 5 Stars for sure! Stephanie Pippin is a great person and very valuable asset to the Volkswagen dealership. Very Very good at what she does!!!!!!!!!!!!
This is my fourth Volkswagen and my second time buying from Kings VW. I drive out of my way to go to Kings because of their awesome knowledgeable sales staff and great selection. My last experience was the best car buying experience ever. So naturally when it came time to buy my next vehicle, I went straight to Kings Volkswagen.
After being hit in a minor rear-end collision I heard a rattling sound. During a routine maintenance visit Robert was good enough to take a ride with me so he could experience the rattle itself. The service center was very good about identifying the noice, which was loose exhaust hanger. It was quickly fixed. Communication was excellent with Robert, and I was very satisfied with the overall experience.
I found honest, ethical, professional and courteous people at every position at the Joseph Dealership. If you need your faith in car dealerships restored go to Joseph Volkswagen of Cincinnati. I purchased a used vehicle at Joseph and it was the best car purchasing experience I can remember. I got a great deal and a great warranty at no cost with the purchase.
The closing process was painless and excellent and that gentlemen was beyond helpful . The negotiations with the manager on duty was great . The salesmen Paul was very inconsiderate and very scatterbrained . I purchased two cars at the same time from him and he kept rushing and disappearing and kept mentioning he had other people he was needing to sell to . He attempted to try and talk me out of installing the hard top that came with the vehicle and thought it was a joke that I wanted to see the Jeep on a lift . I felt that I stood around and waited for long periods of time only to have to keep reminding him why I was waiting there . Overall the dealership was great and all but the experience of service we got on the sales side of things was miserable . He also knew nothing at all about the cars .
Friendly service, professional, and let me know prices and exactly what was going on with my vehicle and key. I didn???t agree with me paying for the key to be reprogrammed cause I had nothing to do with the key malfunctioning. But none the less... I was satisfied.
Chris was so easy to work with. I was selling my VW GTI and they offered to buy it from me. Chris made it a painless and seamless transaction. I would definitely recommend this dealership and any of their sales staff.
I was travelling to Cincinnati on business and I contacted the dealer about a car in their used inventory. They were prompt in a return contact, kept the vehicle reserved for me until I arrived some hours later, and gave me great attention during the test driving phase of the experience. I had limited time and they were VERY good about making quick work of negotiating a fair price, getting my paperwork done, and getting me out of the door in my new car. From top to bottom, everyone worked hard to make sure I was happy with my purchase and the sales manager and sales person even helped get the car detailed before I drove it off the lot. I could not have been more pleased with my experience. This is a dealership with people willing to go the extra mile!
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