Jordan Clarius = Pleasant experience, fast, great deal
by DelawareTDI from DealerRater.com
August 23, 2018
Jordan Clarius was excellent to work with and made the entire process a breeze. He was responsive to my needs, worked out the details of the deal quickly, and knew the product inside out. I have dealt with many care sales men and women, having even sold cars myself, and Jordan is one of the best. Knowledgeable, respectful, and professional. There was no nonsense...no game of haggling (great price to begin with)...no fake interest or attention--I was treated like a real person instead of the next pay check. I will definitely be back to Jordan and Garnet in the future.
This dealership is the easiest one I have ever worked with. We have bought our last 2 cars here and we will keep going back. I was texting with a dealer over the phone on a Friday, he gave me all of the info on the car I was looking for, got me the numbers I needed to be at, we set up a time for Saturday morning to look at the car. When we got there, he was waiting for us with a new clean car, went for a test drive with us explaining all of the features, very helpful. Once we went back in the show room, all of the numbers we talked about were the same, no supersizes at the end. Only took about 3hrs, and the car was spotless with a full tank of gas. He helped me set up my phone to sink with the car and followed up on Monday to make sure we were happy. Over all great experience. Highly recommend this dealership!
Kevin, Ed, Bob, Bill and the staff went above our expectations. They were in constant communication throughout the purchase. The car was delivered as promised and would highly recommend this dealership!
The service was suppose to include checking all fluids, tire pressure, and etc but instead the service writer asked if I wanted those things done (and that it would take more than an hour). Last I checked, it only takes a few minutes to check windshield washer fluid and make sure the tires are inflated perfectly. The service was originally for a factory recommended ???ECM Programming.??? My question, if you???re trying to improve your customer service, why wouldn???t you just perform a courtesy fluid check (after all you had the car for an hour)? Strangely, the R/O says it was performed
We worked with Vinny and I would highly recommend him as your sales consultant. He is very knowledgeable about these vehicles and their safety features, which was one of the main reasons I was getting a CX-5 with the Grand Touring trim and Premium package. We told him that we wanted to buy the car cash and get out of there quickly and he made this happen. The only thing I would recommend to this dealership is to get some half and half or heavy cream for the fridge by the coffee machine instead of having just the powder creamer.
Great dealership to work with. No pressure, no playing games with price. Salesperson (Tony) was excellent...very knowledgeable, responsive and professional. An overall good buying experience. Got the car I wanted at a very good price
Research the vehicle over the net prior to visit. Made an appointment so they were expecting us and we were not waiting around. Had a quick discussion with John and off we went on the test drive. The decision to buy was an easy one. They look like a busy dealer so I am not sure the level of service when the time comes. Hopefully it???s not painful. Thanks to team for making the process quick and easy.
checked fluid levels and other computer diagnostics
by SCDEVLIN from DealerRater.com
December 2, 2018
found other areas of concern while diagnosing so provided a loaner immediately and worked with me to keep disruption to a minimum. very thorough and flexible and offered communication via email, text and phone messages, impressive
So we all know going to look at a new car can be overwhelming and anxiety ridden. No amount of research can prepare you for the moment of walking into a dealership. luckily for me, I reached out via telephone a few days prior and spoke to the amazing Casey. Casey was patient and kind on the phone and answered all my question prior to me making the decision to step foot inside the location. He even called me back promptly when he had to ask his manager about an odd question I had about price matching. A few days went by before I had the chance to get over to Garnet Volkswagen after work. As soon as I walked in, Casey was there, even though I didn't tell him I would be stopping by that day. He remembered all that we had talked about on the telephone a few days prior. He even remembered the exact trim level I was looking at as well as the car that I was looking to trade in. Great memory!! especially for an unannounced walk in. He set me up for a test drive and explained all the technology features of the 2019 Jetta SEL. what a car! I think he could sense that i was a bit overwhelmed with all the tech beautifully placed in the vehicle and literally sat with my boyfriend and i and explained nearly ever button. The car comes with a users manual... Casey definitely didn't have to go through all the features with me like he did, but he was so kind to do so. He was knowledgeable, patient, and honest through the process.I literally can not express how awesome Casey is. He explained everything throughly, gave me a no pressure attitude, made me feel comfortable and 100% sure of my purchase. I would HIGHLY recommend him to any of my friends, family, and coworkers if they were looking for a Volkswagen. Thank you Casey! You made the process so easy. I couldn't be happier with my experience and my new car!!!!
This was my first new car purchase. Coming into the dealership, I knew what type of car I wanted. Fran was so helpful with finding me the perfect car. He was very knowledgeable with each car, and he was very respectful of what I wanted. There was no pressure of upgrading either! The relaxed and friendly atmosphere made my car buying experience even better. I highly recommend coming to Garnet Volkswagen and working with Fran.
Phil and Eddie provided the type of experience you don???t come across very often these days. From the moment I walked in until driving off with our new car, my wife and I were treated like family. No pressure whatsoever, but a solid deal from quality people. People buy from people, and while this is our first VW, it won???t be our last.
This is my 3rd vehical I have gotten from Garnet! They have always been great and so helpful! This time I worked with Jordan who was great from the start. Not pushy at all and very personable. He was very upfront with me from the beginning showing me all of my options. Margot was amazing as well. She explained things thoroughly and was very upfront and honest with me as well. It was a great experience as always!
Dealt with Phil Hendrixson (sales consultant), Ed Meyers, and Margot Lilly. All very helpful and straight forward. No pressure to buy. Great purchase price. Would reccomend, and would buy from them again.
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