Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
Another One Bites the Dust
by ExhaustEd from Rochester, MN
December 31, 2018
The CC is a conservative but well-styled car. It is a bit dated but has a comfortable and clean interior layout. Not super fast but handles well and is fun to drive. My previous VW TDI was recalled, and now my CC is recalled. Volkswagen has shown they can be deceptive and dishonest, which is too bad because I like their cars!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
First Luxury Car
August 2, 2018
I wanted to buy my first luxury sedan I was originally looking at a4s c300s and 3 series as those cars that I see on the road the most often then I came across the CC it has enough power as the others you can also tune it to have more the reliability was much better than its competitors and the interior and quality is no slouch either. I absolutely love this car and couldn’t be happier for my first car.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Luxury at a great price!
by KT from Henderson, Nevada
January 7, 2019
This car is so classy and at first intimidating because it look like it is so expensive. In all actuality it is reasonable. The features are amazing and it is a nice smooth ride. Definitely a car hard to pass up.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
My VW has been very reliable.
by Willo from Greenville
December 12, 2018
This VW CC is very quick and handles like a go cart. For a sports sedan it has few equal, particularly for the money. It is simply fun to drive.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Luxury at a inexpensive price
by KT from Henderson, Nevada
January 7, 2019
Beautiful car! I test drove it for 9 miles on the street then interstate. I had to have it so I got it!!! The performance, the color, the features, and everything about that car just fit my style. The test drive honestly is what got me. Also everything under the hood is placed in its own compartment and neat! All factory literally brand new with only 39,000 miles!!!!!
Good people great service... They were good to me and very helpful..The process was easy and fast. I’m happy with what I got. If your in need of a vehicle definitely the place to go!!!
Great balance of tech, price and design.
by mjbenson from Haverhill, MA
December 8, 2017
I wanted something nice for my first car and the Vw cc was perfect in terms of price and all the features I was looking for. It's a good car to buy pre-owned because a majority of the depreciation happens within the first three years. I bought it mine for $18,500 (plus MA tax) with only 20k miles and a clean car fax.Msrp was originally around 35 grand but because it dropped in value it made it perfect for me to buy pre-owned. It's comfortable, quiet and has more power than most would expect. My overall mpg average is about 28 which isn't bad. The engine has the recommendation to use 93 octane but it really doesn't matter too much. Oveall great car and I hope to drive it till it's dust.
Brent and the office staff were very friendly and helpful. My son wanted a BMW, and we got a really nice one at a good price.
It’s the Car and Model I’ve always wanted...
by VW CC VR6 Fan 4 Life from Sacramento, CA
December 20, 2018
This Car is very nice to drive daily, good power and love the safety of 4Motion. I have found it very comfortable as I have always being this is my third CC. My only issue would be that the Back Up Camera doesn’t work and after two different VW Dealer Shops have checked out the Car to see what is wrong with the Camera, there still is no 100% guarantee that it will work after my money is spent. I’m very big on safety and like the comfort of the camera as a back up assist tool.
Have been a customer for years. They are better with helping you get what you need or want then most places I've been. My parents just got helped into a vehicle. Brandon and Austin thanks for the good work.
Best looking and most fun to drive for the money.
by PeterVA from Forest, Virginia
November 26, 2018
Exhilarating to drive, especially in Sport mode. The DSG (dual shift gearbox) feels like a stick shift because it is! - only it's computer controlled. The low profile high performance tires make corner incredible. Looks like German cars costing many thousands more.
Rashid was very easy to work with and made the process of buying a car very easy and he keeps you entertained while remaining professional
Biggest mistake of my LIFE
by AJ from Austin, TX
January 13, 2019
Never buy this car. I've had it for less than 2 months and I've already spent over $2500 in repairs. It's been in the shop twice in the last 3 weeks and I've had it for one day and there's already an oil leak from God knows where. Never buying a VW again.
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