Everyone at Hertz was extremely friendly and low pressure. Bob McClean was my salesperson and he was very helpful throughout the process and answered all of my questions. The sales manager made a point to introduce himself and remind me that there was no pressure to buy.
There was no negotiation process; the car was already below the Kelly Blue Book average price. It was also a couple hundred cheaper than what they had listed online. I believe this is intentional because they have such a high volume of used rental cars they are trying to offload. I've had the car for a few months and haven't had any problems whatsoever.
The other dealers I had gone to previously had offered similar cars for several thousand dollars more and their salespeople were always trying to talk me into paying more than I wanted. Hertz was the complete opposite. The whole process was easy and low pressure. I highly recommend them to anyone looking for a used car.
I recently purchased a car from Karl, who was just an absolute pleasure to work with. Friendly, knowledgeable, helpful, genuine- he made the entire process simple, easy, and truly enjoyable. Can't recommend him enough, as well as the other employees- the financial team was excellent, and it was overall the best experience I could have asked for!!
The car I wanted to look at was readily available, and they had a couple additional cars in the price range to look at as well. I ended up not buying from them, and they did not try any high pressure tactics to try to change my mind. They thanked me for looking and gave me a card in case I changed my mind.
A breeze to search thru there website to find the perfect vehicle that won't bore you six months into the loan . Amazing vehicles at great prices ...where else but Hertz WEBSTER... I will definitely be back !!!!
I had a great experience working with Karl. He let me test drive a few cars/change my mind on a few cars, and was very patient and helpful during the whole process. He got the insurance taken care of for me so when I came in to buy all I had to do was sign the paperwork. Pretty low pressure sale overall. I bought a beautiful 2015 VW Passat that I love so far. I would absolutely recommend this dealership to people in the Rochester area.
Great experience buying a car. Carl was a great representative showing lots of cars. Stayed late to show the cars that was interested in. No pressure to buy. Great representative all-around highly recommend shopping there
Went for a 30 minute oil change. The person who checked the car in gave me a tan ticket and said I was all set. I walked through the door and looked left and right and the girl behind the counter said the waiting room is to the right. I go and get comfortable and an hour goes by and I’m thinking it’s unusual for an oil change to take this long. After 1 1/2 hours I go to the desk and ask why it’s taking so long and the young man tells me my car is not in the computer. He told me I was supposed to check in at the desk. Well, the person who checked my car in did not tell me that. He told me I was all set!!! I was very upset. The young man behind the counter was so patient as I was not. He wanted to reschedule and I couldn’t as I was leaving the country on Monday. His next solution was to give me a rental so I could do my errands and they would get to my car after the tech got back from lunch LOL. I was ok with that. So 2 hours after arriving,I had a car, not mine, and set off to do my errands. It was about 1 1/2 hours after that when I got called my car was ready. While the screw up was up front, the service I received after the error was discovered was top notch. The young man taking care of the situation was as calm as a cucumber and I was not. He was awesome and should be congratulated for making a messed up situation work. This was the first messed up appointment I’ve every had at a Subaru dealer so overall you do do a great job!
Very Friendly dealer and staff! Kept their word with the vehicle adjustments before purchasing. Vehicle was from the south and is in excellent condition. Very pleased with the overall buying experience!
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
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