Best New car experience ever!
December 3, 2018
I'd been considering trading in my 3 year old sports car on a new GTI for several months and got serious about it last week. I quickly became frustrated with what seemed like games being played at my local dealer in Athens and decided to reach out to VW of Stone Mountain. I called at 1:00 PM, made the 1 hour drive, and drove back home just a few hours later in my brand new black beauty. From the moment I arrived, every interaction I had was stellar. I actually HATE the new car buying experience, and would order from Amazon if they sold them. It was a rainy day, and Irnes quickly adapted himself to mine and my partner's preference or cutting to the chase, making a deal, and driving home in my new GTI. Irnes new his product intimately, and he also picked up on the cues I gave him that I knew just what I wanted, didn't need to test drive, and just wanted to trade, buy and go. He would do equally well with an uncertain customer who needed to spend the day deciding. Having owned more than 20 new cars, this was by far the best experience I've ever had in buying one. Assuming I am still loving the brand as much as I do right now, I will be excited in 2 years to go and visit Irnes at Stone Mountain again for my next purchase. Special thanks also to Tamimi (and I hope I'm spelling that correctly) who walked me through the financing process. He was incredibly personable, genuine, and explained everything well. You've earned a loyal customer, and I look forward to working with you again!