Bill McGrath was my service advisor. He was very professional, did everything he said he would do, kept me informed and wA very good experience.as very courteous. He stayed beyond closing time to make sure I got my car as promised.
I saw a jeep posted on Car Gurus and contacted dealer. They responded quickly. I later set a time to see car and I then saw the price increase on car gurus. Timing didn't seem right, I told them this, therefore deducted one star. Maybe it was an error, who knows (they corrected it). Anyway, my in person visit was fine. I was very happy with the deal and got a very competitive price. The staff and my sales person Peter were great. So overall I was happy with the experience and with the vehicle so far. If I was in the market, I would buy car from them again.
I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon Lacey. The man has nothing to hide and does his best to support your vehicle needs. I brought my car there to change the oil and I asked about tires, respectfully ran through the numbers with me No pressure given and he gave me the best price ever. G Coghetto
I had never bought a new car right from a dealership and was very wary of what to expect from what people had told me. I new i wanted a volkswagen gti but didnt know which avenue to take(used or new.) Tegan made that easy for me to figure out and went to bat for me to make sure i got the best deal i could. She was friendley, informal, polite, and explained what she believed to be the best option for me. As a result i got the car i wanted at the price that worked for me! I would 100% recomend friends and family go to colonial and ask for tegan if they need a new car!.
Bought a new Beetle. This is my 6th VW and the 4th I've purchased at Patrick's. I love the car! David Balkus knew everything about it, even answered my questions before I could ask them. David the sales manager was a pleasure to deal with as well. Thank you Patrick's, I'll be back.
by love the servicw department from DealerRater.com
October 5, 2018
Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't go anywhere else , because they are honest and forthcoming .
The service manager bill is great asset to your company. Every time I go there, even fora question, he is always available and eager to assist
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