I found honest, ethical, professional and courteous people at every position at the Joseph Dealership. If you need your faith in car dealerships restored go to Joseph Volkswagen of Cincinnati. I purchased a used vehicle at Joseph and it was the best car purchasing experience I can remember. I got a great deal and a great warranty at no cost with the purchase.
I was travelling to Cincinnati on business and I contacted the dealer about a car in their used inventory. They were prompt in a return contact, kept the vehicle reserved for me until I arrived some hours later, and gave me great attention during the test driving phase of the experience. I had limited time and they were VERY good about making quick work of negotiating a fair price, getting my paperwork done, and getting me out of the door in my new car. From top to bottom, everyone worked hard to make sure I was happy with my purchase and the sales manager and sales person even helped get the car detailed before I drove it off the lot. I could not have been more pleased with my experience. This is a dealership with people willing to go the extra mile!
My credit is certainly sub-par and the sales people and finance department was able to not only get me approved but, was capable of getting me approved for exactly what i wanted at the payment (and APR) that works for me.
Great people and they go out of there way to take care of any issues u are having. Highly recommend this dealership! 5 Stars for sure! Stephanie Pippin is a great person and very valuable asset to the Volkswagen dealership. Very Very good at what she does!!!!!!!!!!!!
After being hit in a minor rear-end collision I heard a rattling sound. During a routine maintenance visit Robert was good enough to take a ride with me so he could experience the rattle itself. The service center was very good about identifying the noice, which was loose exhaust hanger. It was quickly fixed. Communication was excellent with Robert, and I was very satisfied with the overall experience.
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