I came in to service my 2012 Tiguan and left with a 2014 Tiguan!! Marek is a really good guy and he spoon fed me the whole way! I would not have done this if it was not for him!!!! I felt like it was a fair deal. I recommend Marek if you want transparency! Thanks Marek... You Rock!
Purchased parts twice at this dealership. Both times the parts manager was too busy on the phone to even make eye contact. I get he was busy with a customer on the other line, but should have at least made eye contact especially if I???m standing about four feet away from him. As he handled his business I stood at the counter while my wife was looking around. Both times after finishing the call his eyes stayed fixed into his computer monitor and there was nothing but silience as I stood there waiting to be acknowledged. When he finally took his eyes off the screen my wife and I were greeted with ???Are you guys purchasing anything, or just looking around???? My wife and I just looked at each other in disbelief and confused as to why would I just be standing at the counter if we were just looking around. My first experience with Doug was just as bad when I Iayed two sunshades on his counter and he asked me ???can I help you????. At least on my first visit after his silence while starring at his computer screen I was greeted with a less confusing question.
Don was great, emailed me extra pics so I could see it since I was going to be driving up from Orlando. Got there and it was exactly as described. Whole thing took about 45 mins once I got there and I was on the way home. Great overall experience, would look there again for my used car needs.
Where do I even start with this review?! Sheriff Lowe, Scott Wilhelm, Kenny Hunter and the rest of the staff go above and beyond to make sure you feel like more than just a "customer". No concern was too big or too small and were always addressed and my mind was put at ease. Sheriff stood by my side through the entire process and is passionate about what she does. She does not make you feel pressured and truly wants the best for every person that she helps. After this experience I couldn't imagine doing business anywhere else so I think its safe to say I am now a customer for life!
Outstanding Dealership. Made appointment to see this Brand plus another Brand elsewhere. I was so impressed, I bought a 2018 Beetle/Loaded and it is a blast. Never considered the other Brand! Very gracious and professional sales staff at Leesburg Volklswagon. Not pushy and will not keep you in the Dealership all day. They listen to what you want and make it happen. I will use this Dealership for all my service and updates for this 2018 Beetle. I was a very loyal FORD King Ranch truck girl for over 2 decades, however, the Thomasville Georgia Ford Dealer was unable to even fix a black seat latch, that I traded this King Ranch in for a Beetle. Goodbye FORD - Hello VOLKSWAGON!! Sheriff Lowe (That's her real first name: Sheriff), was an chipper and intelligent sales person. I would recommend checking out this Dealership for the experience. You might find you were very glad you did.
Don and Christine were very polite and helpful. They gave me a lot of valuable information especially since this is my first time buying a car from a dealer.
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