After looking at MANY dealerships this was my best experience! Thanks largely to Max! He was wonderful and worked very hard to find a nice car for me to fit my budget. He also followed up with me to see how I liked my new car. Thanks Max
This was by far the easiest car buying experience I have ever had. Kayla listened and knew exactly the car I was looking for, gave me a great price on both the new car and my trade in, and even though I wasn't ready to commit that 1st day went ahead and had the car I was looking at delivered to the dealership. When I contacted her 2 days later to finalize the deal she had everything ready within hours and the car was detailed and ready by the time I got there. She had followed up on everything, reviewed the entire purchase deal and went over the car with me from top to bottom. It could not have been easier. Hans, the finance person went over all of the sales agreements and offered several extended warranty's and service plans that were available. There was no heavy handed pressure tactics, just a clear description of what was available. The combined experience of dealing with Kayla and Hans made the whole experience extremely pleasant. I drove off the lot with my new car in just over an hour. Kayla has already been in touch to see if I had any additional questions about the car or needed any more help from her. Fantastic customer service. I just wished I lived closer to the dealership so they could handle my maintenance needs as well.
I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
I have never been this happy to buy a new vehicle. I went in and was greeted by Leo Verdecia! This guy went above and beyond to make sure that my needs where taken care of. He helped me find a vehicle that fits my needs and most importantly my budget! What an amazing experience!
Going to the new car dealer was something that I and most people dread more than going to the doctor. This time I took the time to drive past my local dealer and went north to Volkswagen of NPR. From the time I drove in, I noticed that it was totally different than what I was used to. There was plenty of space to park. When I walked in, the showroom was beautiful and had a very relaxed atmosphere. Customers were sitting on very comfortable chairs watching TV or on their i-phones as they enjoyed their beverages. It was a far cry from the three ring circus that I had been going to for so many years. About that time Max appeared and introduced himself. I explained that I was only on a fact finding mission and that I did not intend to buy that day. I told him that I just wanted to look at a 2018 Beetle to see how it had changed from my 2003 Beetle...and has it ever changed...!! Max totally understood and did not put me under any pressure. Because of that, I spend almost two hours with him, which included a test drive. During our conversation he asked where I wanted to be on the deal. I gave him the number that I wanted to pay for the new Beetle and what I thought my 2003 was worth and he made it happen. I highly recommend Volkswagen of NPR to anyone and especially recommend Max. It is well worth the drive...!!
I worked with Austin Roche from start to finish. He was a pleasure to work with. He listened, quickly understood my needs and went to work on meeting them. I went through USAA to find the car I wanted and secure financing before stepping foot in a dealership. I wanted the process to be efficient and straight forward. Austin was able to help me put together a deal for trade-in and purchase that was everything I wanted. The Kuhn advantage of tinted windows, VIN window etching, protective coating and more was value added. I would definitely buy from Austin again.
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