The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up.
The service department at Paul Clark V.W. has been good throughout the years (as a personal evaluation consisting of about 20 years as a customer); however, presently it seems that its commitment to provide a good service has been incremented in its competency. I personally have been well served, and definitely recommend the service department at P.C. V.W. to those that may need its service. The professionalism of Mike Sobaleski and Patrick Clark will definitely help ease the process.
Bill McGrath was my service advisor. He was very professional, did everything he said he would do, kept me informed and wA very good experience.as very courteous. He stayed beyond closing time to make sure I got my car as promised.
I saw a jeep posted on Car Gurus and contacted dealer. They responded quickly. I later set a time to see car and I then saw the price increase on car gurus. Timing didn't seem right, I told them this, therefore deducted one star. Maybe it was an error, who knows (they corrected it). Anyway, my in person visit was fine. I was very happy with the deal and got a very competitive price. The staff and my sales person Peter were great. So overall I was happy with the experience and with the vehicle so far. If I was in the market, I would buy car from them again.
I was very amazed with the quality of service provided to me by Colonial Volkswagen in Westborough. If customer service is important to you, see Jon Lacey. The man has nothing to hide and does his best to support your vehicle needs. I brought my car there to change the oil and I asked about tires, respectfully ran through the numbers with me No pressure given and he gave me the best price ever. G Coghetto
I had never bought a new car right from a dealership and was very wary of what to expect from what people had told me. I new i wanted a volkswagen gti but didnt know which avenue to take(used or new.) Tegan made that easy for me to figure out and went to bat for me to make sure i got the best deal i could. She was friendley, informal, polite, and explained what she believed to be the best option for me. As a result i got the car i wanted at the price that worked for me! I would 100% recomend friends and family go to colonial and ask for tegan if they need a new car!.
It was a very good experience purchasing a used vehicle from Volkswagen Gallery. AND, I think we got an excellent car out of the deal..... and prices were much lower than at another VW dealer where we had shopped. Sales staff was great (thanks Tony!).
Excellent personal service without all the painful time consuming ordeals that usually goes with purchasing a car, I would recommend Anyone who???s interested in a VW to see Justin Thanks Christos Papoulidis
Went into Paul Clark Volkswagen & was pleasantly surprised with the service Justin Liss provided me. I got a brand new 2019 Jetta SE. I would highly recommend Justin Liss & the entire Paul Clark Volkswagen team to anyone interested in a new or pre-owned car.
Bought a new Beetle. This is my 6th VW and the 4th I've purchased at Patrick's. I love the car! David Balkus knew everything about it, even answered my questions before I could ask them. David the sales manager was a pleasure to deal with as well. Thank you Patrick's, I'll be back.
I was buried deep in negative equity and had expensive repairs to get back on the road, I was in a bad way. Shawn was able to help me out tremendously by getting me into a brand new car with almost nothing out of pocket and my monthly payments only went up a couple of bucks. Outstanding! I can???t thank Shawn, his sales manager Jon, and the finance director Tom enough for how helpful they were on such short notice. A truly exceptional experience.
by love the servicw department from DealerRater.com
October 12, 2018
Love how the service people explain everything and always what's forthcoming the following year so I never have any surprises. That's why I wouldn't go anywhere else , because they are honest and forthcoming .
I recently purchased a used Tiguan from Boston Volkswagen. Antonio was wonderful and made the buying process extremely easy. He was there to answer any questions or concerns I had (and I had many!) I???ve already recommended for a few friends to check them out! I got the car I wanted and couldn???t be happier! Thank you Antonio and the Boston VW team!
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