I had the best car buying experience in my life! I called multiple dealerships to do some research on getting the best deals for a car and leasing options. By far, Russell had been the best! Not to go to deep into it but I felt other dealerships were giving me the run-around. He went above and beyond in my opinion to not only get the car that I wanted but for my needs as well. All the interaction was done by phone. Being that I've never done business with them before, I had so much faith in Russell that I drove an hour to make sure they had my business; I live in Fontana. They will definitely have my business again as well as any referrals! Buying the car from them potentially saved me hundreds if not thousands, and I can't imagine what would happen if I took my business somewhere else. Abay, the finance manager and the team over there were awesome as well! Loving my 2018 Crosstrek!
It was two days before Christmas, on a Saturday night and near closing time. And not once did we feel pressured. None among you gave off a vibe that perhaps you'd rather be home with your family, Christmas shopping or just out celebrating.
No, William Huynh and everybody there were with us, attending to our obvious need. (You should've seen what we drove up in!) And you showed us that you cared.
You folks will long be remembered by me and my family. And you can be sure that we are grateful for the opportunity to have come to know William Huynh and Timmons of Long Beach as our dealer of choice for our car buying needs. We are very happy indeed; and will be rather vocal to our family and friends about it.
Again, Thank you so much.
I have a 2009 VW CC which recently had the EPC light turn on/off randomly during times of idle. I called VW Cerrritos and spoke with Spencer who explained what could be the possible causes for the light turning on. He recommended I try to replicate the problem before bringing the car in if it was safe to do so, this would prevent me from losing money if the problem didn't show up during the diagnostic. I decided to purchase an affordable OBDII reader that worked through an app on my phone and was able to retrieve a code for a camshaft sensor. I told Spencer my findings and got an appointment set up for the next day at 8am. The car was diagnosed quickly and was back to me the same day of drop off. This process included diagnosing the problem, calling the warranty service for an "OK", repairs, and waiting for the warranty to send payment after the repair was done. I'm not sure were the Camshaft sensor in my car is but that is a quick turn around considering all parties involved. I was provided with a ride home after drop off and a ride to pick up my vehicle which really made things so much more convenient. If a 6th star was possible I would just for the customer service alone. I thank you again Spencer and all the service members involved for taking care of my VW and giving me peace of mind.
Susan Ahn at service made me feel welcomed and she took care of my car quick and showed professionalism. She got my car in for service and got me in a rental until my car was ready for pick up. I was in and out of there when I dropped my car off. I would recommend others to go there.Thank you, Ms. Ahn for the excellent service.
I love this dealership. 2nd lease I have done through them. Super quick experience with lending dept as well. Everyone is so friendly. I used the same salesman for both as I knew he understood I don't have a lot of time. He was so knowledgeable about all the cars and cars in general.
I bought my Tiguan back in 2009 in L.A. And have tried many dealerships around my area but was never satisfied! Ever since I visited VW Alhambra I can say that the staff is great! I take my car for service there from now on. Mike in the service department has been the most informative and helpful Advisor! I trust him with my car and I always leave confident that the service and repaired right. Everyone was very kind and my next purchase will definitely be at VW Alhambra.
Although we could not "fix" the issue, I must tell you how great it is to interact with everyone at Pacific VW. Michael Sandoval immediately greeted me when I pulled up. When he went to bring my car to the back, Jonathan Rodriguez greeted me quickly and handled the paperwork and shuttles. As always, everyone here is courteous, professional and attentive. Michael was the first person who helped me into a new lease in 2016. He saw how distraught I was with the repair estimate and handled things right away. He was never pushy or sales-y. He was relaxed and engaged, interested in finding the best options for me. I hope Michael, Jonathan and of course Nancy continue to be recognized and rewarded at VW. I'm blanking on the shuttle driver but he was terrific as well. Happy employees make such a huge difference in the success of a company.
It has been a while since Jonathan Rodriguez handled a service request for my Beetle. He is my absolute favorite! Service is always busy and Jonathan is popular. I have been a customer over 12 years and there is no guarantee you will hook up with the same service associate. It was a pleasure working with Jonathan again. This was a simple left-rear bulb outage, however, it was caused by a burned-out socket. As always, Jonathan explained the problem, repairs, costs and time duration. The issue was resolved and I was on my way, confident my vehicle received high-quality service. Jonathan has that special touch that makes servicing your car effortless. Thank you Pacific Volkswagen for recognizing exceptional individuals like Jonathan Rodriguez and having them on your service team.
William Huynh was really helpful. My husband and I arrived late on a Saturday and he stayed late to ensure we received the best deal and walked away with the car we wanted. He answered our questions and was incredibly patient with us.
I brought my EOS in for a waterpump issue and I was dealing with Mike Choi; what a great employee and overall guy! While they were having it repaired, he gave me a vehicle to visit my girlfriend in Hollywood. By the time we had finished lunch, my car was done and nicely detailed. Thanks again Mike, I will be back here again and will be sending everyone I know!
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