Service Issue Sirius Satellite Radio on 14 Passat
May 26, 2015
Bought my 2014 Passat in October 2014, that process was smooth and everyone went perfect, and I couldn't have been more satisfied. About 2 weeks after having my new car, the Sirius Satellite radio did not work properly, would constantly get no signal, it would sporadically work, so I called the dealership, and they told me to call Sirius, which I didn and after spending 2 hours on the phone, they explained the issue had to be with the vehicle. Called the dealership again, made an appointment, they looked at the car, said they "reset" the radio and it was working, and that if there were any other problems, the next step would be to replace the radio. Two weeks later, same problem. Between the holidays and my business travel, didn't get the car in for the service until April, and after having my car all day, they called me to tell me they needed to order the radio, which would take another week, and I would have to bring it back in. I was annoyed at this, not sure why they didn't order the radio when I made the appointment and explained all of this. Just felt like the service department didn't have an idea of what was going on, and everytime I went there it was like being there for the first time. Had to wait another week before I could get the car back in there, in the interim, the called me to see that I was satisfied with the repairs....what repairs, I was still waiting for the radio. Just thought my situation could have been handled better, that they could have been more prepared when I brought the car in the second time. It may not seem like a big deal, but scheduling these multiple appointments cost me time and money. Additionally, I had paid for about 6 months of Sirius service, and while I did get a new 3 month trial period, they did not help me with the remaining 3 months I paid for with no service, and only provided me with a Volkswagen Corporate number to call to try and get the other 3 months reimbursed, again, additional time and money on part, and would have thought they would have just taken care of this for me, if not with my Sirius credit, with providing me with a service credit of some sort. Maybe my situation was the exception, not the rule, just thought they could have handled it better.