Best car buying experience ever!!
November 5, 2018
Let me start out by saying that this is now my 4th time buying a car, and the first time with a new dealer and a new make. My first 3 cars were all Ford's bought from the same salesperson, but this time I wanted to try something new, something different. My coworker has owned a few VW's and he swears by them so I figured I'd at least check them out. I walk in late on Wednesday evening after work, hoping to take a look at a new Tiguan SUV, and hoping I'm not going to be "sold" on something I don't want or can't afford. I test drive the car, love it, and then comes the fun part; credit services. I needed to co-sign the car with someone out of state, which I figured would be difficult, and Luke Volk (AMAZING guy, go to him for everything) told me straight out the process and how easy it was. Thursday Luke called me back and told me what I needed to do in regards to paperwork for the next day and what to bring and do. Friday comes and I call him to confirm I'm coming in and he says he'll make sure to be there when I arrive around 5:45 after work, and Luke was still there. He was supposed to leave 2 hours prior but wanted to stay to make sure he helped me get everything finalized which was such a small thing to do, but made such a huge impact for my experience. He was there for all the phone calls, all the emails, and even insisted I take his cell phone to reach him via text when I need help with anything. This process started on Wednesday, and I picked up the car the following Thursday, and Luke again stayed after to walk me around the car, walk me through the entire manual and what I needed to know, and made the process so personalized that I will never buy a car from anyone else. Luke, if you see this you are the MAN!!