I definitely would buy another vehicle from here if the opportunity arose. Sam Lien was great. I came with a 2 year old and he made us both feel very welcomed. He went above and beyond what I expected and made the buying process painless. Even colored some with my daughter. The same could be said about Rollen Otness, who did the financing part. Thanks again guys. Take care
THIS IS MY FIFTH PURCHASE / LEASE AT WEST SIDE - MAURA HAS BEEN MY SALES LEAD EACH TIME , HER CAR KNOWLEDGE IS SECOND TO NONE , PLUS SHE HAS A HANDLE OF ALL THE LATEST LEASE PROGRAMS . SHE IS THE BEST !
The folks in service were all pleasant to interact with, from the smallest thing to going over the status of my vehicle and what services were needed and/or recommended. Clean, friendly atmosphere. They were the wonderful balance of knowing they were there for me, but never intrusive. Thanks!
A good experience with the crew at west side. However, I Am not impressed with this requirement of a 25 word minimum in order to submit my survey.response. Please inform Maura that I am impressed with her professionalism. MWKELLY
Great service guys were great thought I needed an oil change and they informed me I didn't need one instead of doing it anyway reset some of my settings for me gave me a car wash I had tea and snacks in the guest lounge and was on my way fast service professional service definitely would come back definitely would recommend this place thanks again guys
There is Always great service and found to have a wonderful learning experience about my Volkswagen each time I visit. I find Extremely knowledgable people at Schmelz Countryside Volkswagen. Great Dealership!
Hats off to Ramon at Schmelz! I was looking for something very specific, and it had to be just right. He never gave up and found just what I was looking for! He was very good about keeping me updated during the search, and even sent me videos when I couldn't come out right away to check something out. He searched and searched until we found the right one! He was a complete professional and even made it kind of fun!
Excellent work/repair on my old Saab. Your technician David’s skill level and knowledge of the Saab engine is greatly appreciated. I’ve had 1 or 2 repairs done by local mechanics that turned out badly! I will always come back to Schmelz for engine repairs and general maintence. Thanks for excellent customer service.
William was very professional and knowledgeable. From the moment I first talked to William I was very impressed. Highly recommend Schmelz Countryside Alfa Romeo and William!! We don't just like our car, we LOVE it.
2010 VW CC...Shevawn in Service made my visit !!!!
by Kathy Atkins from New Richmond, WI
November 2, 2018
Shevawn in Service was wonderful!! I have been twice in the last few years!! When the time comes that I can buy a new car I will definitely go to Schmelz VW!! Customer Service says alot about Company/Dealership and I give Schmelz a Gold star rating all the way!!!
I cannot say enough of how amazing Schmelz Countryside Alf's Romeo is. Scott, Tom and Trevor were so fantastic to work with. They made sure I was 100% satisfied with every aspect of my purchase. Tom even made a special drive to my work to pick up some documents I forgot to bring when I purchased my car! They will have my business for a long time to come! Highly recommended!
If it wasn’t for Jon Raye the service writer, I wouldn’t have felt as comfortable as I do continuing to service my vehicle at the dealership. He is exceptional and always looks out for the best interest of you and your vehicle. He understands that service isn’t always inexpensive, and works with the needs of his customers to make sure they are getting what they need done at a fair price
I'll drive miles to purchase a car at Luther Brookdale
by bechinina67 from DealerRater.com
December 3, 2018
We bought our 1st VW there when we lived in Wisconsin. Then we moved to Texas and we drove all the day to Minnesota to purchase our Golf Wagen 4Motion. You might ask why? In Texas, we have VW dealerships but not as friendly, professional and with a staff who helps you to have the best deal. We had only four days to bring the car home and the staff they gave us a great car with an awesome deal. We had a good time and a fun trip. We would drive again for our next VW.
It was a pleasure working with Jason through out the process, from calling for the appointment to picking up our car. He was friendly and professional. He told us what we should expect, listened to our questions and answered them truthfully. The car was also washed and brought in for us from the cold when we picked it up.
I would recommend this dealer, also specifically I would recommend working with Steve Fischer. We had a great experience with him, he took the time to understand our needs and got us to the right vehicle!
I was pleasantly satisfied with my initial service phone contact. The customer service person listened to my concerns and was able to advocate for me to get my car into a service rep ASAP to follow up with me on the needed repairs. I was given a frank timeline by the Service Rep to consider about getting the work done and driving my car safely. I have been to this VW dealership several times and have always been satisfied with the friendly, timely and quality service.
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