Don't buy a car here. ZERO follow up cust. service
by Richard D from Atlanta, Georgia
November 5, 2018
We got a pretty good deal on our new Ford Escape, HOWEVER, the finance guy was rude to me and my wife when we did not buy any of the extended warranties or protection services. He put down the wrong city and zip code on our paperwork and we did not receive any loan information until after our first payment was overdue. The dealership manager was not helpful at all in resolving the problem. I spent 2 hours trying to call the Ford Credit people to get the account information and to get the first payment in. NOBODY at the dealership seemed to care in the least bit that we had a very hard time because of their mistake.
Sensor issue for tire pressure - shop searched and found recall that was not yet corrected and fixed that as well. In and out in an hour and a half. Multipoint inspection performed and very detailed and informative
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I came into Jim Ellis VW to look at GTIs. My salesman, Gary Mollere, was very friendly and patient in letting me test drive both a Certified GTI and the new 2018 I ended up driving away in. He was happy to find any vehicle I had in mind and waited out in the cold for me to pick the color I liked best (Dark Iron Blue). When I had questions about an accessory, Gary pulled another vehicle off the lot to demonstrate it. We were able to reach a decent deal after little negotiating. When talking to Matt Rock in Finance, I was able to get a maintenance plan that makes sense for me. Gary has kept in touch to ensure my continued happiness. Thanks to all at Jim Ellis.
I had another great experience at Jim Ellis vw. I bought my first vw in 2014 from them. I never had any trouble s. Even though i didn't purchase my current vehicle there i was treated very well and will be going back for any future service needs.i received an emotion modification there and received a loaner vehicle which was very appreciated.
I did not purchase my car from the dealership, but their Service Dept has done all service on my car. Very easy to schedule online and they are very prompt on servicing my car. The entire staff is kind and courteous, and they take the time to explain my options and address all concerns.
I love my 2013 ESO, the salesperson was really great. The guy in the finance department talked me into buying the gap insurance but it was cheaper through my insurance company. The finance guy also told me I could cancel it at any time. I went there in July after calling him and I was told I had to do it in person. As of today November 26 the policy is not canceled. I have called him 3 times leaving voice mails and written messages with the operator. I have not heard from him. To me that is poor customer service! !!!
After our experience on Saturday, I spoke with VW of Marietta on Monday. They were very professional in handling our situation. We were able to set aside our differences and come to a mutual agreement. I was glad because our sales associates, Whitney and Sylvia, were a pleasure to work with.
I had bought several used cars, but this was my first new one. It was easy to find our Atlas on Cars.com, and just as easy to reserve it. The whole experience from internet to facilities to people was great.
We have no purchased two vehicles from Jim Ellis. The salesman are always helpful and the finance personnel always work for the side of the buyer to make sure you get the best deal possible.the service department is second to none. True top notch service department and sales department will definitely recommend Jim Ellis VW to all of my friends. Came in for a recall on our 2014 VW Passat and end up buying a 2018 VW Tiguan. Our salesman, Larry Fitzpatrick showed us a good deal on trade and was able to make a deal that we just couldn't turn down as we had actually never wanted to trade the Passat in cause we loved it so much. Thanks to him and all the staff that helped us get the great deal we did.
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