Brenda Green one of the gems from Martens Volvo of Bethesda
by LightVolvo from DealerRater.com
November 3, 2018
Employees like Brenda Green are what keep Ourisman Volkswagen Volvo a thriving business. I have brought three different Volvo's to this service center when they had a team based approach. I used to be on Brenda's "team" and she was wonderful. She not only helps her customers, but has the utmost patience. These employees also help each other, which is necessary in a group environment. When one is frustrated with service, it's important to remember these service centers are large corporate environments, and the employees are doing their best to help their customers.
The service lead Mr. James Martin customer service was excellent. I called my regular Volvo dealership on a Saturday morning to get my passenger door window repaired and was told that I had to wait nearly 2 weeks for next available appointment. What?? I called Ourisman the same morning and was frantic because my window would not go up. Mr. James Martin understood my need to have the window repaired asap and set up an appointment for the same day. I brought my XC90 in and within a few hours including an oil change, I was was driving out a new Ourisman Volvo satisfied customer!
Thank You Mr. Martin and the service techs for the excellent customer service. You have a new customer!
Is there a reason that people can???t buy volkswagen with cash money but have to finance? At 6% interest , hopefully they didn???t lie to me about paying off early without penalty, I really don???t want to pay over 3000 dollars for finance charges. They emailed me a survey but no follow up, oh well ....we will find out in a couples weeks after BB and T bank contact me .
My car buying experience at King’s Volkswagen couldn’t not have been any better.....Mostly because of Ignacio Rada....he made the whole process a lot smoother. He is a friendly, upbeat, and honest person who does anything in his power to get you what you want. He does his homework telling you about the latest features of the car you might want to buy. He was always available and willing to go out of his way to work with me. Even picking me up to make my purchase. He followed me throughout the whole process making sure I was taken care of, being there every step of the way.
He genuinely cares about his customers. I am sure the rest of the sales staff is just as professional.
Would definitely do business with them again if I need to.
Great place to buy a car.
Best New Car Purchase Experience Ever, Thanks To Bernadette!
by DLN from DealerRater.com
September 6, 2018
I went through my Credit Union's TrueCar site to find a new Subaru. Stohlman assigned me to Bernadette through luck of the draw. And what great luck this was! Bernadette was so easy to work with. She provided just the right amount of follow-up, encouragement, and support while I test drove several vehicles and weighed my options. She helped me find the right car for my requirements. It's been a little over a month since I completed my sale, and I'm very pleased with my new car. Thanks to Stohlman and to Bernadette for an awesome car buying experience.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
It was great from start to finish, their service team are gr
by Danejah master from DealerRater.com
November 1, 2018
They made some thing that I thought was impossible , possible, from start to finish it was a great experience, , love these guys, they even fed us snacks, it was getting kind of long on the time part, which I know is normal, kudos to these guys and gals , all of them.
Even though we haven???t worked out a deal yet this is by far the best dealer ship experience i???ve had. Greeted right from the front door and sat right down with the Sales Rep i was speaking to all day without an appointment! They are doing everything they can to find a good car for me and my expecting family! Thanks again to Leslie & Abdul!
I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
Repair work diesel emissions recall warranty works
by Moses from Upper Marlboro
November 3, 2018
Warranty recall they had me fill out unnecessary paperwork in order to get it done when I called VW emissions they said the dealership should know how to get it done Pohanka didn’t Fitzgerald did tremendous first impression Frank knows his stuff in and out in one day no hassles all my service work will be done there and my next VW purchase will be there
Alex was our salesman and for how busy he was did a great job for us. Personable, friendly, and quick to find answers to our questions that he couldn???t necessarily answer himself. Thanks Alex. We bought a 2019 Impreza and we love it so far. Saturday is when we went was very busy so it took a while to go through the process and the overall experience. That???s really the only reason this wasn???t 5 starts.
I enjoyed the time and attention given to me at this dealership. Everyone with whom I came into contact was professional, courteous, and helpful. Once I began to work with Alex, he made sure to ask me the right questions about my needs in order to put me into a car with which I am extremely pleased. Thank you, Alex! A VW Beetle was the car that got me through college in the eighties, and it made me appreciate the style, tradition and craftsmanship. I am happy to continue with this family of motor vehicles.
Very good experience Ever one Was very helpful I got what I want a nice truck Thank you All Ivan and the financial team was on their job making the sale if you need a Auto give Brown Subaru a call for the deal you won't check them out you can be Driving off with the Car you want at 9018 Liberty ave. Mannsa VA.
Alex (Salesman) and Josh (Business Mgr.) were excellent. Clearly presented options and allowed us to consider our preferences without pressing. Would highly recommend doing business at Heritage Subaru in Owings Mills without reservation.
I bought my first car about a week ago through Mei Kei and she was absolutely wonderful! She was so knowledgeable about the Crosstrek that I was interested in, and really shared in the excitement of the experience. She went over everything the car comes equipped with and broke down everything so it was easy to understand. While the process in actually buying the car understandably took a long time, I felt under no pressure to buy, had all my questions answered, and felt genuinely taken care of as she assisted with setting up the insurance policy and other information. Can't recommend Mei Kei enough!
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