Michael Ramirez was a great salesperson. I was overly cautious and had a lot of anxiety because my old car wasn't totalled out yet and I was afraid of things that could go wrong. Michael never pressured me, he answered every question, and didn't make me feel like I was being annoying at all. He listened to me and went the extra mile to make sure I was able to walk away with the vehicle I wanted at payments I was comfortable making. Everyone there was friendly while I was there. My new car is perfect and my experience was too.
Service was completed on the same day even though they were very busy and I did not have an appointment. As a convenience to me, the car was delivered to Sales since I could not reach Service be they closed.
Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
This has been our 3rd experience working with Scott Zukowski.He is an amazing sales rep with a lot of knowledge about Volkswagen. It is our 8th year with VW and our experience keeps getting better and better.
I was shopping for an SUV and was between 3 different car brands but ultimately their friendly and knowlegable staff, clean facility, and upfront approach help make the decision of going VW instead of another brand easier.
I worked with Rick Farfan to purchase a VW Golf. He was helpful and friendly, without being in any way overbearing or heavy-handed. He was responsive (and responsible), getting all of my paperwork in order. He made buying a new car a pleasure.
Nadia was the best car sales person I have dealt with. She was extremely helpful in making my experience as painless as it could be. She was also knowledgeable about the car and extremely friendly. I would recommend the dealership and specifically Nadia as the salesperson.
My husband and I had a wonderful experience at Open Road Volkswagen from start to finish. It was the first time we had decided to lease a car in over 10 years, so naturally we had a handful of questions & some uncertainty in terms of what we were looking for. We worked with Jeff Isaac-Hodge, and he could not have been more helpful & attentive to our needs. Jeff is extremely knowledgable about the VW brand, and he patiently took us out on a few different test drives until we finally decided to go with the 2018 Jetta SE. Once we made our choice, Jeff made the check out process totally seamless for us, which I very much appreciated since I can be impatient when it comes to closing out a deal. I would 100% recommend this dealership to anyone thinking of buying or leasing a new car!
If you’re looking for a straight shooter, easy to talk to, no haggling right to the point saleman, ask for Jeff. Just bought an Atlas and Jeff was all around helpful and easy to work with. Gold star in my book. He made a stressful event easy.
Went in to look at used Jetta Sportswagen. Felt salesperson was a little over-eager,
and was somewhat turned off by his disparaging remarks about other dealers.
Was contacted again by dealership on another car, but when I quickly responded, I was told that the 2nd car was already sold.
They greet you immediately when you pull up and get out of your car. Then you walk inside and a service agent asked how may I help you and they are right on it. They do come back to you in a reasosonabke time and keep you update. I purchased a new Beetle convertible and Pasquale greeted me and took the time first to show me the car and introduced me to Nadia and the finance agent. He made sure I was comfortable with the purchase of my car. For me it was a big moment for me if this purchase . I believe it is a BIG mistake to stop production of the BEETLE. It is a symbol to Volkswagon . Bad move and a lot of people agree. Union Volkswagon is the Best Dealership in the local area. Honesty to me is very important and I found that with this place both Sales and Service . I myself have had 4 cars and also have sent 8 people to this dealership and purchased SUV Jetta and the CC.. I feel very safe in a VW. Me and the 7 people I have sent are very satisfy!!! That???s what counts .!!!!
Walked in just to see a few cars and was approached by a salesman. Salesman was very friendly and super helpful even though I told him I was just looking. I went home and spoke to my wife. We decided we wanted to purchase a 2018 Tiguan. I returned to the dealership shortly after. The finance manager was extremely helpful and gave me a deal that I wanted. Very honest and nothing was hidden from me. I felt comfortable unlike other dealers that I have been to. Walked in and drove out with a brand new car in a short period of time. Ty The salesman by name of Joel and the finance manager which I did not get his name were amazing. Ty
The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
I was pleased with the results. I appreciated the timely updates in reference to the work being done to my vehicle. Ed was was very good.
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