They where excellent on working w/ me could not of asked for a better place too buy a car. The dealer's are very friendly and knowledgeable about the cars they have. Willing too work w/ you soooo happy!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Great Customer service from Mr. Omar Chmait. Had great attentions and figured out what I wanted. The time it took to buy was not long. He made sure I was clear of everything I was signing. Thanks for the help...
The Best Car Buying Experience in San Diego County
by Terry in Carlsbad from CARLSBAD
August 13, 2018
I have been a Honda owner since 1981. I've owned them all. When it came time for a new one I looked at what was being offered but nothing satisfied me. I liked the looks and apparent utility of the Golf Sportwagen. One test drive and I was hooked. But really it was the staff at Cook VW that really made the switch so easy. Annie, Steve, Allison and all the the staff were just great people to work with. 100% professionals. No pressure. No surprises at contract time. Fair trade in value. No haggling. They knew what I was looking for and they got it for me at a great price. I test drove Honda's and VWs all over SD County and hands down this is the only dealer I'll be seeing for future purchases and service. Not familiar with VWs? Start here when thinking about buying your next car.
Just left Herman Cook this afternoon with a pre-owned Jetta 2016. Today's purchase was my third trip to Herman Cook over the past two weeks. It was a big decision for us to purchase a VW after having been Toyota owners for so many years. I appreciate the fact that the sales team honored our need to test drive multiple cars and make multiple trips to the dealership to arrive at our decision. No one was pushy or tried to contact us with a sales pitch in the interim. We worked with both Frank and Jodi, who both demonstrated knowledge of the VW product line and honest feedback about all of the pre-owned inventory of which we were interested. I'm a neurotic shopper who asks lots of questions and who test drove seven different cars on the lot; Frank and Jodi were patient and resourceful in the process.
The purchase was no-haggle. Rightly so. Look for yourself and you'll see that Herman Cook's vehicles are priced well below other dealerships in San Diego County, Orange County and San Bernardino County. The pre-owned, certified Jetta we purchased was priced at about $1500 lower than the lowest priced comparable vehicle listed elsewhere.
One of the reasons we chose to purchase a VW is that we live locally in Encinitas and want to have a trustworthy/convenient place where we could take it for maintenance. We clearly found the right automotive home in this dealership.
I called around to local dealerships to try to find out information. The only one that was able to give me the information I needed was Bill at Herman Cook. Very helpful and friendly!! I will diffidently bring my daughters car back for all repairs!! Very very happy with the way I was treated!! He went above and beyond helping me!
I have been a customer of this shop for over 10 years. They have consistently delivered excellent service. Because of this service, my cherished 2001 VR6 runs perfectly and still gets many compliments. This shop is a gem, and I highly recommend it.
I am relatively new to the country and therefore did not have a high credit score. Using the VW foreign business lease agreement I found a good deal at VW kearny mesa. Facilities were excellent and I was served by Francisco and Josue. They were patient getting the right deal and car for our family. Similarly the leasing process was simple and straightforward.
I would recommend them but I would also recommend doing your homework on prices and cars to get the best deal.
I bought my CT200h last year from these guys, came in to get my 10K service done and they were EXCELLENT. Greeted soon as I arrived, experienced service staff, no pressure environment. I will be back!
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