I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Very positive staff from initial phone call to working with Finance and driving off the lot! I knew this was where I wanted to buy based on how straightforward and prompt Alex was, I shopped around and this was where I found the best deal.
Alex Pryadko is a professional in every sense of the word. Very helpful in the buying process, helping find the right car for the right price. This is the second car I've bought from Alex and I would highly recommend buying a car from him.
I was looking for a good used car for my daughter. I came across a 2015 Volkswagen Tiguan with low mileage and a GREAT PRICE! I don't enjoy dealing on a selling price with a dealership...the price was right. I emailed the dealer and got a quick response. Called the salesrepand had him physically stand next to the car to verify the features as advertised. I didn't understand how the front seat adjusted so he sent me a video demonstrating the process. I drove 150 miles and ended up buying the car. They were quick getting the paper work together and we drove it home! They have followed up after the purchase....very friendly and customer service oriented.
I was recently searching for a new car and I have to say, this was one of the best locations I have visited. My wife and I had previously scheduled an appointment, and when we got there, we were instantly greeted. They had the color we wanted and they were extremely professional and patient with us and explained every single little detail of the car, prices, and paperwork to us. We got a very dependable Buick sedan, which was exactly what we've been looking for. They even gave us a good deal. I came home in my new car very pleased. I would recommend this location to anyone who's looking for an affordable, yet efficient automobile.
Really excellent customer service from Sam Okiyama. He was so thorough and knowledgeable that his information became the deciding factor in my decision to buy. Also Scott Yeager, really great phone communication, lots of courtesy, and he got a dent in the car handled in just a few minutes and the repair was done within a week. He expedited all the steps and I felt like he advocated for me throughout the entire transaction.
I found my vehicle here on cars.Com and all I had to do was click the "check availablility" button and Diego was on it. I received an email early the next morning, found the vehicle the night before. After a couple of days and a few emails back and forth I had the details and a price quote on our 2011 Routan van. We arrived at this dealership and the entire staff was very attentive. We met with Diego and the floor manager Hoosan, hope I got his name right, then the van was brought out and a little over 3 hours later we drove away. The entire process was very efficient and Manny, guided us through the finance portion easily. He was very professional, but had a personal touch that was quite relaxing. It was like doing business with an old friend. The whole experience today was the best vehicle buying experience I've had in the Bay Area in the over 25 years and over a dozen vehicles I've purchased over those years. It was pleasure doing business with them and I will definately return.
Scott Yeager was a pro. He knew the car, he knew the financing programs, he was a Volkswagen enthusiast and VW owner. Great man. We haven't bought the car yet, was my wife is overseas till month's end.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I called a nearby far larger dealer first to get an estimate to realign my headlights. That dealer sent me to an answering machine with promise to "call back as soon as I can..." I hung up and called Sunnyvale VW, was quickly connected to Katherine and soon made an appointment to have the procedure done. As with all things V-10 Touareg, the headlights couldn't be rjust e-aligned, the on-board computer had to be 're-taught, " a process that required a full two hours of the mechanics time. At the end of that period, they returned my car from the bowels of the service shop, now freshly washed and with newly re-aligned headlights. I stayed out late that night so I could check that the lamps were indeed aligned and I'm happy to report the work was done perfectly; no longer will oncoming drivers wince when they come into range of my headlights...
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
My sales person ( Athena ) was extremely pleasant and helpful to deal with. Her professionalism at Fremont Mazda is an asset to your dealership! I will come back in the future when I need to purchase another vehicle....
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