I did not purchase my car from the dealership, but their Service Dept has done all service on my car. Very easy to schedule online and they are very prompt on servicing my car. The entire staff is kind and courteous, and they take the time to explain my options and address all concerns.
This dealership was top notch! Irnes went above and beyond to make sure we purchased the car we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on a Jetta the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Stone Mountain VW (Irnes Masic in particular) to anyone who is looking for a new or used vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Go straight to this dealership! Irnes and Tamimi are pros.
by Lisa M from DealerRater.com
November 4, 2018
Irnes was fantastic! He was informative, helpful, good-natured and efficient. He was respectful of our time frame and was attentive after our initial visit/test drive but not high pressured. He called when he said he would call, was available to answer questions and got us the car we wanted. The color combo we wanted was not available in state???put down our deposit Saturday night and drove away in our new car on Tuesday. Tamimi, in the finance area, was also a pleasure to work with. He clearly presented all the information, was patient, and very organized. I give these two professionals my highest recommendation and would not hesitate to send folks to Stone Mountain VW. We had our last VW for 16 years and hope our new Sportwagen will have similar longevity. Thank you, Irnes!
I can always count on the JIM ELLIS team to take care of my needs. The staff are always professional and concerned about what my needs are.
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