I brought my vehicle in for the repair to my sensor. Ron Stevenson in service was the person who greeted me at my appointment time. He was courteous and was very helpful...asked if I needed a shuttle home and gave me the senerio of what they would check on to fix the problem. This is the 3rd time I have brought my vehicle to Roseville VW. I trust them to do the job right and get me back on the road as quickly as possible. Again they did not disappoint. Thanks to Ron and the crack staff this was a great experience. I highly recommend this business.
I bought two cars from them, both times it was a pleasure to work with Niello VW staff. I got my first used car in 2015 and had no issues with it, yesterday I trade in my old car and got another used vehicle for a great price. Planning to go back there in few years to get another car
I took my 2012 VW GTi into VW because of my concerns that the clutch was showing signs of slipping. I spoke to Walter about the problem and the next day he had a conclusion that the clutch was indeed slipping but not bad enough in need of immediate replacement. The job would be about $3000. He assured me due to my situation of selling the car in the next month it wouldn’t be a problem, but if I were to keep the car for a longer period of time it would need replacement. I have to say Walter was EXTREMELY helpful to both me and my father about our exact situation with the car and did not try to sell a $3000 job. I would highly recommend anyone looking for VW service to talk to him. A very professional guy who is not just trying to sell parts and took care of me the whole process.
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