I was searching for a Audi A4 with a manual transmission which are becoming harder to find. A coworker recommended North Bay Imports. I was a little nervous since I always bought new or certified from an Audi dealer. I may never buy a car any where else again and HIGHLY recommend them. The car was perfect and delivered with new tires and brakes all around. Financing was easy and the rate very competitive. Their selection is impressive and of very high quality. Everyone I dealt with was professional and friendly. The fixed price policy bothered me at first and I tried to negotiate but Jon held firm on his price. After seeing the car and the delivered condition I fully understand his price and I feel I got a lot of car for the money.
Great alternative to a small SUV
by TDI Owner from Waukesha, WI
December 3, 2018
Lots of adjustable cargo space, great fuel economy and 10K mile oil changes give you a great alternative to a small SUV. I got 54 MPG on a mostly highway trip and 45 MPG in all city driving, much better than the EPA MPG rating.
I purchased my car from North Bay Imports in December of 2017. I was looking for a ML 350 and they had the best selection and price by far of anywhere near or far. Their sales staff is very low key and not at all pushy - but also very helpful if you need it.
I have owned the car for over a year now. The car was in pristine condition when I purchased it and I have had no issues whatsoever with the car. I absolutely love it and would definitely buy one again.
I have brought it into service (oil changes, rotors) and Chris from service is a pleasure to work with. Very accommodating. They redid their customer waiting area so there is plenty of space for customers to wait in a comfortable area.
I can't speak more highly of my experience with North Bay. I will absolutely buy a car from them again!
by W_H45 from Atlanta, GA
November 30, 2018
I recently purchased a 2015 golf Sportwagon TDI, when test driving and looking at the vehicle I never thought I would love it as much as I do. I switched from a 2011 370z. The Sportwagon is great, gas mileage is 44mpg. The back seats fold down and give more space than most vehicles that has come in very handy. The cost of maintenance is very small compared to other European brands. I will have this car for a very long time.
I bought a Fiat 500x from this dealer. They gave me excellent service and Alex J was a very knowledgable salesperson. The car is top quality, smooth driving, and very well crafted.
Absolutely love this vehicle
by Justaguy78 from Kelowna BC
December 24, 2018
I should start by stating I have made some tasteful modifications to this car. Sport tunned Coilovers, ECU tune, Turbo back exhaust and an intake. This car is absolutely amazing. I'm currently making 227 whp and 267 tq on a factory clutch without incident. The 1.8 came alive with the Unitronic Stage 1+ tune and fuel mileage has actually gotten considerably better. Now getting 37mpg on average. Amazing vehicle with nearly unlimited potential.
On 1/27 We went to North Bay looking to upgrade from our 2009-A-4
Salesperson Meghan was great, knowledgeable and friendly. Amazingly there was no hard sell. We selected the veh. we wanted and Meghan told us that this would be the worst the veh. would appear. We picked up our A-6 on 1/30 and we're quite surprised to see new tires,brake job,mats and oil change on the veh. Are you kidding me!! We would have bought the veh. as is. Was I ever surprised. Did I mention the wax job!! I know these cars aren't cheap. But what a great car and great service. If you want to buy a luxury veh. go see Meghan @ North Bay and you not be disappointed//////////////
Of all the cars I have owned, this is the best one
by Somebodyelse from FL
October 26, 2018
I have owned quite a few cars in my lifetime. I have fond memories of some, others...not so much. This vehicle does it all. Comfortable, reliable, excellent road feel and handling, unworldly fuel mileage, decent utility. I am currently getting about 46 mpg average with my TDI. It is a pleasure to drive. It is not your grampa’s diesel. This vehicle has more than adequate acceleration. Passing on two lane roads is achieved with confidence. It seems unfettered when asked to do so. For a small vehicle, it has a great deal of interior volume. I am hard pressed to find another car that does it all like this one.
My wife and I have purchased five different vehicles from the Mitchell organization, it would have been more but we moved out of state for several years and only recently moved back. The replacement of old vehicles at Mitchell has always been a positive experience for us, and their service is top shelf. Currently we picked up a 2018 Tiguan by VW. I recently had the car in the service department for its 10,000 mile service, and it was a pleasure doing business with the staff. I dealt with Jessica J. who was my consultant and am happy to say that she went out of her way to make me happy. Also, Carlos was my mechanic and he too was eager to please. The facility is old but I understand they will be moving to a nicer location.
Greatest Auto I Have Ever Owned!
by JaneAnneJ from Rancho Park, CA
August 28, 2018
I love this car. It is easy to get in and out. The sound system is wonderful and easy to operate. Because I have blue tooth, if my iPhone rings, the sound comes straight from the radio. Because I travel for at least two hours at a time, it is necessary to have my phone available and my GPS readable. When I am tired, I can easily switch to automatic control, using the steering wheel. There is plenty of room for my two dogs: The GoldenPyrenees--117 lbs; HuskyHound 65 lbs. My grandkids love driving this car!
Now I know why my old mechanic bad-mouthed VW dealerships. My 1999 TDI sat in a mechanics lot for nearly a whole Summer before I had it towed to Mitchell's where it was on the lift the day it arrived. It now runs better than when I purchased it at 8 years old. Great communication!
Best Daily driver you could hope for.
by Yetiasx from Chicago, IL
August 27, 2018
With the admission to a solution for VW scandal of recalls, with first hand experience owning and driving both 2014 and 2015 TDI models, who could have complaints on cat selection.
Best in class fuel economy. Incredibly comfortable ride, ergonomics are inherently German, and subtle exterior curb appeal. Both are A+ cars in my book. Combine TDI fuel efficiency, interior comfort and cargo space, visibility is hands down impressive, and a great build quality for the price. The next closest vehicle is a BMW 3 series diesel wagon at $12k more.
If they were to combine the/a new TDI engine to the alltrack version, simply put, the best car for the money that doesnt come from a inheritantly luxury brand.
I don’t typically write reviews (good or bad) so if you are reading this then you know the experience was over the top.
When it comes to spending my money, I look for quality, service and personality of the person(s) I’m dealing with. I have to say Jon, Derek and staff have my 5 stars. I traveled 2 hours to North Bay after dealing with my local Audi dealer for a long period of time to no avail. I knew what I wanted before I arrived; model, color and price. Traveling with my wife, son and two large pit bulls, our arrival was greeted by Jon and the car ready to be test driven. The dogs were given a warm welcome with the run of the place. With that said the black Audi Q5 wasn’t what my son and wife wanted. At that point Jon was put thru the test. The hunt for the car was on and Jon was with us every step of the way. We must have looked at 10 different cars. I thought for sure Jon was going to get upset with us. His disposition didn’t change from the time we arrived to the time we left.
We finally agreed on a white Q5. The buying process was easy. The price you see is the price you pay NO bargaining. I tried unsuccessfully. He gave me what I wanted for a trade so I was happy with that.
With that and a small deposit I was a new car owner. They do offer financing but it was easier doing that at my home town bank. Two days later I drove back and picked up the car. I spent 10 minutes to sign papers with Dave the finance person. Dave showed me the different extended warranties but did not push any of them.
I have to say it took me longer to register the car than to purchase it..
Thanks everyone for a great experience!
Very new and excited
August 16, 2018
It’s a bit early but so far so good car runs nice learned a lot more about diesels ( love the gas mileage )and I think I got a good value handles well and is comfortable inside
The North Bay team was friendly and helpful the whole way through the process. I purchased the car with a trade of my current vehicle remotely and didn't see the car until I picked it up. The pictures were accurate and the car was better than advertised. The transaction was smooth and efficient and I will certainly look to them the next time I'm in the market.
Really Fun Car to Drive
by Terry in Carlsbad from CARLSBAD
August 14, 2018
From the time you get in and start the engine till you come to a stop and get out this car is a dream to own. Twice the MPG of my previous small pick up truck. Great quality in styling. Wonderful handling. Just enough speed to feel sporty. Plenty of room to carry all the things you buy at Home Depot. Everything you need in a car/wagon and nothing extraneous. It has many useful, well thought out functions that others just don't have. You just have to take one for a spin and you'll be hooked.
Jessica bent over backwards to help me. The repair was completed the same day, a pleasant surprise. They may not be the lowest cost repairs, but they provide good service.
Roomy, economical with plenty of European sportine
by Klay B. from North Barrington
June 30, 2018
This car checks all the boxes. Over 40 mpg in everyday driving. Handling is the usual European sportiness. Easily configurable to fit passengers as well as cargo.
Very practical transportation. Only wish that you could get the TDI in AWD.
My purchase was handled in a very professional and efficient manner by George Goggi. He devoted considerable time to explaining the various features of my new vehicle and the process involved in the transaction. George also introduced me to the Service Department staff and discussed the normal maintenance procedures to follow. It was also helpful that George is a very knowledgeable car person.
Best car value from Vw.
by MCA from Jacksonville Beach Fl
May 30, 2018
It’s too bad VW didn’t correct the TDI emissions at the beginning. The TDI engine may be the best motor VW has made. It’s the second one for me. Excellent torque and smooth. Did I mention that it’s no too hard to get 50 mpg in city driving and more on the highway’ It has tight European handling and a very functional interior in the Sportwagen along with factory roof rails when used with the right accessory allows for roof mounted equipment.
This dealership stands behind their product even when it is 2,000 miles away!! I bought a 2014 Audi S7 about 2 months ago. Derrick was my salesman. I live in Bismarck ND. This is a big purchase to buy site unseen. He took multiple pictures for me and assured me that it would arrive better than expected. It truly met those expectations. The only complaint was the brakes squeaked rather loud. I drove for about a month before I could get it to a Audi dealer who is 200 miles away. The repairs they wanted to do were around $1400. I emailed Derrick who put me in touch with David Mason who I believe is one of the owners. They didn't agree with the assessment but he said to make it right they would send me the necessary parts and a $150 for labor. Well I got it fixed yesterday and it is working like a charm. I want to thank Derrick, David and the staff for the outstanding customer service and for standing behind the purchase. If you ever are hesitant about buying a high end car from this dealership don't be!! They took care of my issue without hesitation. Thanks again!! Rick Smith
The best value for the money.
by Charles D from Hampton, VA
May 13, 2018
This car is a diesel and out drives most 4 cylinders I’ve test driven. Has tons of room for a medium size family with pets and has features that are way beyond the price. We bought this car to be the family car but now I personally want one for myself.
North Bay Imports was a pleasure to work with, specifically Derek. I would highly recommend anyone looking for a vehicle to check them out. From my experience they assure the sale of ONLY quality vehicles. Their willingness to work with you as well as answer any questions from start to finish is extraordinary. I drove 2 hours to test drive a vehicle and could not be happier with the decision to purchase it from them that same day.
When I was looking to buy a car I found it so difficult to get away from the normal schmoozy car salesmen. I was very fortunate to have found North Bay Imports when I was seeking out a car! Walking into the dealership was like walking into your friend’s house. Mike Deluca and Jackson were so easy going and didn't make you feel pressured about purchasing a car. They built a relationship with me through there easy going personalities. I would buy a car from them again. If you want to simply walk into a dealership with no added pressure, easy going atmosphere, and great business conduct this is the place for you. I LOVE my Jetta and I would not hesitate to go back to this dealership! BUY your car from here you won’t regret it.
Mike DeLuca was a great salesperson to deal with. He did not pressure me and worked with me to make the transaction a win for both of us. It took some time and patience on his part to deal with me. He stuck with me until the end. He answered every question and made this transaction one of the best I have had. When I showed up on delivery day the deal was exactly what we discussed. Mark the finance man took the time to review it all with me. I would highly recommend them when buying a pre-owned Audi vehicle. The car was everything I expected and LOVE IT!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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