I Flew Cross Country to Buy From Pat Moore
November 6, 2018
I'd been looking for a very specific vehicle in a certain color and with a manual transmission…an Orion Blue Mercedes SLK 350. After 2 months of looking on at least 8 different sites daily and missing out on a couple because I didn’t act fast enough, I finally found it at Pat Moore. I immediately filled out a credit application and called the next day. I spoke to Ray and he assured me that, even though I'm in St. Louis, MO and they're 2,000 miles away in Vancouver, WA, they would hold the car for me. And, even though they got a call a day or two later from someone in California who was willing to hop on a plane and be there the next day, they were true to their word and held the car for 2 weeks so I could get a better fare on my flight. In that two weeks, I'd spoken to Ray, Eric and Pat as I checked in periodically to let them know when I was arriving (because Ray even picked me up at the Portland airport) and to ask a question or two. Every one of them was friendly, helpful and easy to talk to, reassuring me repeatedly that the car was mine. During those 2 weeks, they had found a couple of things on the car that needed repairs, one was taken care of before I arrived, but the other needed a part that was hard to find. When I got to the dealership, I was so happy with the car that I couldn't stop grinning. They told me that the part they ordered hadn’t arrived yet and because I wasn’t able to wait in Portland/Vancouver, they would ship it to me when they got it and would pay to have it installed at a shop here in St. Louis. They were true to their word at every turn. The part got to St. Louis shortly after I did and my regular shop installed it, getting payment from Pat Moore for the installation. My dad was a used car dealer and I've been around dealers my whole life. There are good ones, not-so-good ones, and downright slime balls. These guys were fantastic. I love my "new" car...it runs great, looks fabulous, and the price was spot on. I wouldn't hesitate to send anyone to see Ray, Eric and Pat if they were looking for a good used car at a fair price. And because I was going to be driving it back to St. Louis by myself and there was a lot of rain in the forecast, Pat (the owner, FYI) made me wait 10 minutes before I left so he could double coat the windshield with Rain-X. It’s enough to restore your faith in used car dealers.