Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Anthony Guzman was outstanding when he sold us our VW Jetta. He was professional, quick and pleasant to work with. See him if you like to work with someone that has a strong work ethic and a sharp wit and sense of humor. Perfect balance!
First German car: I’m sold
by FirstVW from Reading, PA
November 27, 2018
I was raised Ford, but this has definitely changed my opinion.
It’s luxurious, but practical. It gets great mileage, but’s it’s sporty. This car is definitely a ’me’ car.
Anthony was very knowledgeable and helpful. Patient with us as we were not sure exactly which type auto we wanted to purchase, new or used. He walked us through the process after showing us several options. I would highly recommend Anthony to make your car buying experience a pleasure. Janet Smith Plant City, Fl
by MTB269 from Jackson New Jersey
November 19, 2018
Great driving car, handles well on highways
Comfortable, very relaxing drive
Dependable, no problems
Fuel efficient, mechanically safe
I take it to a private mechanic for routine maintenance
It’s the longest model of a Volkswagen that I have kept. I’ve had a Rabbit, Tiguan, and this Jetta. I like the Jetta because it’s been reliable and keeps consistent good gas mileage. I drive a lot for work so it’s nice to have something reliable and confortable.
I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
I went to Auto Enterprise after doing a search on Cars.com, The car I wanted was a bit too high but I sent out a request anyway. Pete personally messaged me and asked If I wanted. When I said the price was out of my way he asked what I could do. They lowered the price and monthly payments to fit my budget.
When I went to pick up my car there were no extra fees, no shady deals, no bait and switch. I got my car, my papers signed, and I was out the door with a smile. If you need a used car, BUY HERE.
Great all around daily driver
by 1 Icon from Avon, OH
October 26, 2018
I have the GLI Autobahn version and it is a really nice all-around car in terms of style, dependability, efficiency (great gas milage), and size.
i am getting zero responses to my e mails and phone messages. i have a few questions, concerns and am not getting any call backs or e mails back. very upset customer and i spent over $40,000
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