Dan DeCicco, Patrick and the Service Team are always very helpful, friendly, professional and through. I appreciate that they value my time and make visiting with them quite E-Z. The Service Department is the deciding factor for my family buying another Volvo next time we need a vehicle.
I was looking for a pre-owned car and saw one online at MAG Auto Group. . After looking at couple of cars I purchased the one Poppy recommemded and I love it! He made the entire experience a great one!
My experience shopping with Volkswagen Kingston was truly enjoyable, and I owe it all to Tammy. She made the experience SO easy and effortless. She kindly worked with both my fiance and me, giving the necessary information to both of us to make us happy. From figuring out a frustrating trade-in, to understanding my new vehicle???she handled it all with grace and made me feel at ease. I am so satisfied with my new Tiguan???it???s the perfect fit for my new family, and I am so grateful to be working with such a great dealership. My first Volkswagen, and most definitely not my last! Thank you, Tammy :)
this was my first time buying a car from kingston vw, every thing went so smooth with the trade-in and purchase of new car. very happy with my 2018 golf 5-speed. exactly what i was looking for, jim parkhurst was able to answer all my questions and explained things about car i didn't know. very happy with the experience thank you again
Stefan was one of the most positive, professional and polite sales person I have ever worked with...he also knew cars inside and out and especially the entire Volvo line. Really wanted to exceed your needs and make sure you understood the car.
Bought R 32 and Taureg from Compass for girlfriends over the years with cash. Looking for deal on Golf R but no concession. Therefore no loyalty to that dealer. Repair of rattle on Taureg took two tries but fixed. Selection usually not as good as a larger VW dealer.
Years ago, could not test drive an R 32 before signing for it. More a VW stupidity than a dealer issue. But manager was not polite about it. Went out and bought a Mitsu Evo instead and never looked back. They lost a sale because I could not test drive car before signing that i would purchase it. Something about no miles on R 32 demo. VW has some bizarre policies not to mention the diesel fraud.
Think that was under old ownership.
We love our new Tiguan! ON the advice of a friend we sought out salesman Anthony Pappalardi. What great advice that was! He was not only extremely knowledgeable, but made the entire process so comfortable.He also made himself available to us with any questions or concerns in the future .
Was in a bind. Mr Traverso went above call of duty to assist. Needed a key to unlock wheel to change flat tire for my nephew. Couldn't find one anywhere except to order online. I stopped in the VW dealer in Middletown NY, spoke with Mr Traverso who was kind enough to trust me and let me borrow the key I needed. I offered to rent it or buy it and he declined stating he just needed it back. Thank you for your excellent customer service. Much appreciated.
We bought over the years 3 cars from Compass. Their service is outstanding. Even though we live in Baltimore we go back to Compass. Last service visit was on 5/31/16. We got an appointment on 24 hour notice. In Baltimore we called a dealer 3 times left word but no one called back. Finally we were able to get a live person who told us the earliest available date was in 3 weeks. Compass sent a confirming message and even followed up with a telephone call. The service adviser thoroughly explained the service work and suggested when to do future work. The car went in with one of the tire valve cover missing. When I got it back a new one had been put on. I never expected such attention to detail. They performed all work perfectly. Dieter Langendorf
I shopped for 4 different makes/models of small SUVs, both by lots of reading and by test driving all of them. I really liked the Mazda CX-5 that I ended up buying. Undoubtedly, my reaction to the car was reinforced by the fact that I also liked the salesperson, Justin, and the finance person, Richard. Both of them made me feel comfortable, answered my many questions, and gave me tons of information without making me feel pressured. All in all, a very positive experience.
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