No pressure sales, great buying experience
August 23, 2018
I initially went to Bigler to just test drive a few vehicles I research online, although I did bring the title to my trade-in with me just in case. I brought my dad along so I had someone to discuss the pros and cons of the vehicles I was test driving. I appreciate the initial hands-off sales approach. I arrived at the dealership around 1:30 p.m. on a Saturday, walked around the lot sitting in several of the vehicles and taking a tour of the entire lot. On my second time through the lot, Chris came out and introduced himself and asked if I had any questions, at that point I did have a couple of questions, which Chris answered. Chris explained that all the vehicles were unlocked, with the keys inside so that I could start up the vehicle to see how it sounded. Once I was ready, I headed inside and gave Chris my info and asked a few questions related to the car I ended up purchasing. He answered all my questions and even printed off the Car Fax to explain the concerns I had, which ended up not being a concern. I test drove several vehicles and before each test drive, Chris had started up the car to cool it off while I was out driving cars (it was a hot day). Throughout the process, Chris was close by to answer any questions I had, but wasn't hovering or pressuring me into something I didn't want. Once I made my decision, the rest of the time was spent getting the paperwork in order. During this time, Chris was personable and reaffirmed my decision to purchase my vehicle through Bigler. It's only been a couple of days since I traded-in my Dodge Charger for a Chrysler 300S and based on my experience with Chris and Bigler Motors, I have no buyers remorse. This is my third vehicle purchase from Bigler and there will be more to come in the future. Even bringing my dad along, he saw the professionalism displayed by Chris and his next car purchase will be from Bigler.