I was talking to another dealer about buying a 2018 GTI, but they gave me the run around constantly (oh it doesn't include our add-ons, oh it includes every incentive, etc.). I walked into Hendrick and made it known I wanted a new GTI. After an initial lowball on my trade-in they easily matched it and lowered the price on theirs below the other dealer. They made the buying process simple and easy. Plus they (the dealer) covers the first 10K service which VW no longer does . Another plus. Finance was pushy to sell their stuff, but it wasn't too bad. Overall I'd give them a 4.5/5.
I usually hate buying cars and having to be at the dealership for hours. But I had a great buying experience with Ademir and his manager Jeremy. They were very professional to work with during the entire process
I came in looking for a specific vehicle and initially had pre-approved financing through my Credit Union. David Davidson took the time to answer all of my questions and even had the keys waiting for my test drive. After making my final selection it became clear that my Credit Union was more difficult to deal with than anticipated. David stayed in constant communication with me for over a week as I jumped through hoops for my bank. At this point I was completely discouraged and ready to quit. David advised me to speak with Clint in financing to see what financing options they could provide, if any at all.
To my surprise David and Clint went out of their way to accommodate my needs. I left with the Vehicle I wanted and they were able to keep my payments where they were with my last vehicle. I can’t be more satisfied with their genuine patience and desire to help. Even as frustrating as buying a car be, David showed nothing but patience and assured me they would do everything they could to help. I recommend Hendrick VW of Frisco even if you’re like me and believe your odds are slim when shopping for a car.
Showed me as many cars as I wanted to see. I test drove every single one I considered. My sales associate was easy going, friendly, good looking and offered a lot of information. The facility was very tidy and smelled delightful.
Went there after being in another VW dealership that I will not mention. Was treated by Ademir that from the beginning to the end was amazing! Listened, researched and worked his (ejem) off to get us what we needed and wanted! Then introduced us to Jeremy in Finance that did the same. Met a few other sales reps that as well were kind, not pushy and affable!
Ended with a beautiful Atlas with what we needed for the kids as we well that are getting enormous!
I'd recommend ANYONE that is interested in a, no hustle, clean, professional environment with plain nice humans that will try their darndest to get you what you want/ need without pressuring you to check them out and give them a try!!
Ah, by the way, switching from a brand of vehicles I've been with for 26 years.
Thank you guys for your work!
Purchased a Golf R this past weekend. They had a car show going on so it was pretty chaotic. Yet Salesman Chris R. and Sales Manager James C. took the time to get me the deal I wanted. No high pressure sales pitch either. Even got me a great loan rate. I couldn't have asked for a better buying experience. Great Job Guys! Thanks.
I am in the market to purchase a used vehicle and I found a possible match. I emailed Metro Automobiles with a few set of questions on the vehicle and a customer service representative replied back within an hour with an answer. That goes a long way in my book, I just hope the vehicle is still available...
We were having drama had a critter very up in our car eat wires destroy stuff. They got our cat right in gave us quote, went over options, was so caring. Had us fixed immediately. Thank you so much for always providing great service and care.
Palomino Motors is staffed with knowledgeable, friendly, and honest people. None of the usual sales games. I would recommend them to friends, and we'll be back when we are in the market for another vehicle. The best!
Received excellent service, clear definition of work and estimate of cost for the services agreed upon. Called for pick up much sooner than expected. Will continue using maintenance service at this dealership.
Scott worked hard to help us in our search for the right car, but we discovered we were not quite ready to make a good decision. He was very kind. Pricing was very good. Cars were in good condition. Will go back and will recommend to others.
I gave this dealership a 5 star because it was a great experience for me. From finding the car on their website, to email exchange, to face-to-face interaction all the staff I encountered were friendly and helpful. I love my car and would recommend this dealership to family and friends!
Great personnel very helpful and answered all my questions.helped me with the dn payment and gave me a great deal would recommend to friends and family. Thanks Adel!
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